2006957 - Non-CTAP2 authentication, at `my.account.sony.com`, fails with “Can't connect to the server”.

Status: RESOLVED DUPLICATE of bug 1840235

(Web Compatibility :: Site Reports, defect)

Description

[Mr. Beedell, Roke Julian Lockhart (RJLB) [:beedell.roke_julian_lockhart]]

Attachment: A Screenshot Of The Failure

Why I Have Not Reported This To WebCompat First

I have reported this here, per:

1. github.com/brave/brave-browser/issues/34096

2. github.com/MicrosoftEdge/WebView2Feedback/issues/4097

…which have, all, been accepted. Even at issues.chromium.org/issues/40287945, which wasn't accepted (erroneously, due to the aforementioned), many state that this affects Firefox, which I corroborate.

Conducted Diagnosis

All that I observe fail in //*[@id="toolbox-tab-webconsole"] is:

17:23:43.290 XHRPOST
https://ca.account.sony.com/api/v1/ssocookie
[HTTP/1.1 403 Forbidden 502ms]

	
POST
	https://ca.account.sony.com/api/v1/ssocookie
Status
403
Forbidden
VersionHTTP/1.1
Transferred3.29 kB (28 B size)
Referrer Policystrict-origin-when-cross-origin
DNS ResolutionDNS over HTTPS

I'd post the HAR, but I don't believe that firefox-146.0-3.fc43 sanitises it as chromium-143.0.7499.109-2 purports to, and I can't be bothered to LLM-generate some RegEx to remove headers.

What My Environment Is

Name        : firefox
Version     : 146.0
Release     : 3.fc43
Architecture: x86_64
Install Date: Wed 17 Dec 2025 13:13:34 GMT
Size        : 268846966
Signature   :
              RSA/SHA256, Fri 12 Dec 2025 07:56:57 GMT, Key ID 829b606631645531
Source RPM  : firefox-146.0-3.fc43.src.rpm
Build Date  : Thu 11 Dec 2025 12:17:21 GMT
Build Host  : buildhw-x86-03.rdu3.fedoraproject.org
Packager    : Fedora Project
Vendor      : Fedora Project
Bug URL     : https://bugz.fedoraproject.org/firefox

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Networking: DNS' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Sunil Mayya]

Thank you for opening the bug. In order to debug this further, could you please capture http logs for the issue?
Kindly select networking preset and log the output to a file and share.
If you’re concerned about privacy and prefer not to share the logs through the tool, you can email them directly to [e-mail].

Additionally, since this does not work in chromium based browsers as well, have you contacted the website for any known issues?

Comment 3

[Mr. Beedell, Roke Julian Lockhart (RJLB) [:beedell.roke_julian_lockhart]]

↓

Comment 4

[Mr. Beedell, Roke Julian Lockhart (RJLB) [:beedell.roke_julian_lockhart]]

Attachment: The Output Of `about:logging#radio-logging-file:~:text=Logging%20to%20a%20file`, `7z a -t7z -m0=lzma2`'d

In order to debug this further, could you please capture HTTP logs for the issue?

Kindly select networking preset and log the output to a file and share.

Attached. I've attempted to log as little as is feasible, from a new about:profiles#xpointer(//*[@id="profiles"]/div[$N]), where it also reproduces.

Comment 5

[Mr. Beedell, Roke Julian Lockhart (RJLB) [:beedell.roke_julian_lockhart]]

Attachment: The Cited `.eml`, Albeit With Its Embedded Screenshot Removed

Additionally, since this does not work in chromium based browsers as well, have you contacted the website for any known issues?

Yes:

1. !dcOW5AM1WyoMzIzzKqNz:beeper.local/$KUkwsMa95JcgqzTpnPXUcwRy02tWo_Y2439DxUsXuVc:instagram.com, via instagram.com/direct/t/108688340526707:

   I'm unable to sign-in to my Sony account. All I see is:

   Can't connect to the server.
   (0.373e1202.1755348927.249415c)

   I've tried on multiple devices with multiple OSes. It worked two days ago, but appeared to fail after I registered for the Sony Community (XenForo?).

   I appear to not be the sole person with this problem, per https://www.reddit.com/r/PS4/comments/ft1fhd/a_connection_to_the_server_could_not_be/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button! That's a few hundred affected.

2. However, they directed me to a support channel that requires account autnentication, so I sent Message-Id: <Bd8L-J1nIlnoDqdUUALYqmGWhBEpZcg4l5s_5HOfINOephztNFEmXM-3yAYb77dOcWwAeB3We2StwcPoD-9BabaIekOpJH6VGLaw9PqmVnw=@pm.me>:

   In-Reply-To: <521-ZbgqM-p51_wR6YHBxZQ0kq1IZQr9wMgL9MOBosbl8XaFQi0FF51izpIKB5iBsPRCCfczDaMWqte5gUPV6F6UNjNwaB8AO5t5-IRnXnA=@pm.me>
   References: <6FqfWVwhLDoUSpz8qBw8ERmMP-Ru2XCMm-4E-3R4Lk31leBP-TLL0_VrdGE7871z1sKYRSDJT3xDqCYyhaRoXYA04js__L_fqzncworzrbs=@pm.me>
    <521-ZbgqM-p51_wR6YHBxZQ0kq1IZQr9wMgL9MOBosbl8XaFQi0FF51izpIKB5iBsPRCCfczDaMWqte5gUPV6F6UNjNwaB8AO5t5-IRnXnA=@pm.me>
   X-Pm-Origin: internal
   X-Pm-Content-Encryption: on-compose
   Subject: Re: Login fails with "Can't connect to the server.
    (0.373e1202.1755348927.249415c)"
   To: rz1p7x+help=[e-mail]
    <rz1p7x+help=[e-mail]>
   From: Mr. Beedell, Roke Julian Lockhart <[e-mail]>
   Date: Sat, 16 Aug 2025 14:46:50 +0000
   Message-Id: <Bd8L-J1nIlnoDqdUUALYqmGWhBEpZcg4l5s_5HOfINOephztNFEmXM-3yAYb77dOcWwAeB3We2StwcPoD-9BabaIekOpJH6VGLaw9PqmVnw=@pm.me>
   

   However, the e-mail address was unmonitored.

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:kershaw, could you have a look please?

For more information, please visit BugBot documentation.

Comment 7

[Kershaw Chang [:kershaw]]

Thanks for the log, but I can’t find any networking issues in it.
Unfortunately, the log doesn’t tell us why the server returns a 403 error.

At this point, I think this is a web compatibility issue and we’ll need to contact Sony.

Comment 8

[Mr. Beedell, Roke Julian Lockhart (RJLB) [:beedell.roke_julian_lockhart]]

I think this is a web compatibility issue, and we’ll need to contact Sony.

I agree, because I've since ascertained that this is more reliable inside Fenix, and is bypassable with a CTAP2 key registered to the Sony account.

In which case, should I re-file at github.com/webcompat/web-bugs/issues/new?

I've tried to contact them directly, but their support sends me in circles, no matter how verbose or concise I attempt to be.

Comment 9

[Kershaw Chang [:kershaw]]

(In reply to Mr. Beedell, Roke Julian Lockhart (RJLB) from comment #8)

I think this is a web compatibility issue, and we’ll need to contact Sony.

I agree, because I've since ascertained that this is more reliable inside Fenix, and is bypassable with a CTAP2 key registered to the Sony account.

In which case, should I re-file at github.com/webcompat/web-bugs/issues/new?

Yeah, that's probably the best way forward.

Comment 10

[Mr. Beedell, Roke Julian Lockhart (RJLB) [:beedell.roke_julian_lockhart]]

Comment on attachment 9533989 [details]
A Screenshot Of The Failure

I have filed github.com/webcompat/web-bugs/issues/199619.

Comment 11

[Sky Schubert [:skyschub]]

This is kinda just bug 1840235. Let's reopen that one just so we have an open tracking bug.