Open Bug 2015435 Opened 4 months ago Updated 8 days ago

smartstore.naver.com - "There is currently no access to the service" error displayed when attempting to access the product page

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
Windows 10
Type:
defect

Tracking

(Webcompat Priority:P1, Webcompat Score:9, firefox147 affected, firefox148 affected, firefox149 affected)

Project Flags:
Webcompat Priority P1
Webcompat Score 9
Tracking Flags:
Tracking Status
firefox147 --- affected
firefox148 --- affected
firefox149 --- affected

People

(Reporter: rbucata, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:needs-contact, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux,android
impact:blocked
configuration:general
affects:all
branch:release
diagnosis-team:webcompat
user-impact-score:1500

Attachments

(1 file)

Chr vs ff
593.35 KB, video/mp4
Details

Environment:
Operating system: Windows 10
Firefox version: Firefox 147.0

Steps to reproduce:

  1. Navigate to: https://smartstore.naver.com/try/products/387325227?n_media=684927&n_query=%ED%8A%B8%EB%9D%BC%EC%9D%B4%ED%8A%B8%EB%A0%81%ED%81%AC&n_rank=2&n_ad_group=grp-a001-02-000000058775805&n_ad=nad-a001-02-000000459296573&n_campaign_type=2&n_mall_id=shopion3&n_mall_pid=387325227&n_ad_group_type=2&n_match=3&NaPm=ct%3Dmle5vybf%7Cci%3DERf1e2c578%2D0527%2D11f1%2Db58d%2Dfee8485bdcb6%7Ctr%3Dplan%7Chk%3Dce0439d6933f0b570729f289eff19f670a3849a9%7Cnacn%3DsrYjB8AfeXjjC
  2. Observe

Expected Behavior:
Once the verification process is passed the product info page is displayed

Actual Behavior:
Error message displayed

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in firefox-nightly, and firefox-release
  • Does not reproduce in chrome

Created from https://github.com/webcompat/web-bugs/issues/206357

This reproduces randomly on Firefox (sometimes you have to pass the verification process to see the error), never on Chrome. I've managed to capture a network profile: https://share.firefox.dev/3O5GKmr

Attached video Chr vs ff —
status-firefox147: --- → affected
status-firefox149: --- → affected

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

status-firefox148: --- → affected

Seems to be a browser block. Chrome Mask doesn't help, in fact, it makes it worse.

Severity: -- → S2
User Story: (updated)
Webcompat Priority: --- → P1
Webcompat Score: --- → 10
Depends on: firefox-not-supported
Keywords: webcompat:needs-contact, webcompat:needs-diagnosis, webcompat:needs-sitepatch
Priority: -- → P1
Webcompat Score: 10 → 9

This seems broken in all browsers now. Will try later.

Flags: needinfo?(jmuizelaar)

https://smartstore.naver.com/try/products/12616902489 loads for me. I'd believe that this breaks more for Firefox users but it doesn't seem completely broken.

Flags: needinfo?(jmuizelaar)
User Story: (updated)

Raul, can you still reproduce this?

User Story: (updated)
Flags: needinfo?(rbucata)

Actually, I can reproduce this better with https://brand.naver.com/lottewellfoodmall/

Flags: needinfo?(rbucata)

Looks like these site does some kind of low level bot detection (tls or http2 based)

I'm seeing the same "no access to service" message on Chrome, so maybe this isn't a webcompat issue?

This seems one of those Akamai-like bugs. It might affect Firefox more than Chrome, but there's not much we can diagnose here. Let's take this out of the diagnosis pile and try to find a contact.

Keywords: webcompat:needs-diagnosis
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