2022858 - Able to get into this state "Hmm, there was a problem backing up."

Status: NEW

(Firefox :: Profile Backup, defect)

Description

[Scott [:thecount] Downe]

Attachment: image(73).png

I'm not totally sure how I get into this state, but I seem to be able to do it by backing up and restoring and restarting on the same profile multiple times. It doesn't always happen.

Once I am in this state, it seems to be stuck, and cannot create a backup anymore from what I can tell. I have not tried to restore a backup from this state.

Comment 1

[Scott [:thecount] Downe]

Attachment: image(72).png

Comment 2

[Mike Conley (:mconley) (:⚙️)]

Is this known / a dupe?

Comment 3

[Scott [:thecount] Downe]

I'm testing this via a local build.

Flipping these prefs browser.backup.archive.enabled and browser.backup.restore.enabled to true each time.

And I'm on Linux.

I wonder if it has to do with multiple profiles open at once? Because as I do this I seem to collect open profiles in the background? tbh, I don't fully understand what is going on.

Comment 4

[Mike Conley (:mconley) (:⚙️)]

Or hsohaney, does this sound familiar / known?

Comment 5

[Harshit Sohaney [:hsohaney]]

Hmmm this could be related to Bug 2023118 but I was having trouble reproducing - I'll give it another shot

Comment 6

[:Gijs (he/him)]

I think this might be related to bug 2029240 where I've mentioned a root cause (at least, some similar errors are also showing up here). Scott, are you still seeing this?

It also looks like your profile is failing to read prefs.js, and the failure is at https://searchfox.org/firefox-main/rev/416469d8e8ef697a037ad6af14dd2dc4df99598b/browser/components/backup/BackupService.sys.mjs#1946 . What is the name of your profile, and are all those characters valid in a filename? Adding logging on that line might also help illuminate what is going wrong there.