202968 - M17 FF092 Flash related crashes [@ NPSWF32.dll]

Status: RESOLVED DUPLICATE of bug 200511

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Jan Carpenter]

(24)  	 26  	 NPSWF32.dll
 
   Total Runtime:         628 (min) - 960212 (max)
   Crash date range:      2003-04-12 to 2003-04-21
   Crash build range:     2003040105 to 2003040105
   Unique Users:          23


   Stack Trace: 
   NPSWF32.dll + 0x1cf5e (0x0902cf5e)
   NPSWF32.dll + 0x21b0b (0x09031b0b)
   NPSWF32.dll + 0x1e7e6 (0x0902e7e6)
   NPSWF32.dll + 0x1ece9 (0x0902ece9)
   NPSWF32.dll + 0x1f00e (0x0902f00e)
   NPSWF32.dll + 0x23882 (0x09033882)
   NPSWF32.dll + 0x2395e (0x0903395e)
   NPSWF32.dll + 0x41ec3 (0x09051ec3)
   NPSWF32.dll + 0x41a08 (0x09051a08)
   NPSWF32.dll + 0x41dd2 (0x09051dd2)
   NPSWF32.dll + 0x3ceb0 (0x0904ceb0)
   NPSWF32.dll + 0x4d364 (0x0905d364)
   NPSWF32.dll + 0x4b1bb (0x0905b1bb)
   USER32.dll + 0x2a244 (0x77e3a244)
   USER32.dll + 0x6b21 (0x77e16b21)
   USER32.dll + 0x6b44 (0x77e16b44)
   PluginWindowEvent_Handle
[c:/builds/seamonkey/mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp
 line 326]
   PL_HandleEvent	[c:/builds/seamonkey/mozilla/xpcom/threads/plevent.c  line 660]
   PL_ProcessPendingEvents	[c:/builds/seamonkey/mozilla/xpcom/threads/plevent.c
 line 596]
   _md_EventReceiverProc	[c:/builds/seamonkey/mozilla/xpcom/threads/plevent.c 
line 1396]
   nsAppShellService::Run
[c:/builds/seamonkey/mozilla/xpfe/appshell/src/nsAppShellService.cpp  line 480]
   main1	[c:/builds/seamonkey/mozilla/xpfe/bootstrap/nsAppRunner.cpp  line 1287]
   main	[c:/builds/seamonkey/mozilla/xpfe/bootstrap/nsAppRunner.cpp  line 1645]
   WinMain	[c:/builds/seamonkey/mozilla/xpfe/bootstrap/nsAppRunner.cpp  line 1666]
   WinMainCRTStartup()
   KERNEL32.dll + 0x2847c (0x77ea847c)


   (19372171)      URL: http://www.planettribes.com/allyourbase/video.shtml
   (19372171) Comments: I was viewing the two videos from the planettribes.com
all your base are belong to us site.  Afer video 2 started  this error occurred.
 The error did not happen when the site was revisited.  
   (19298069)      URL: www.atomicmpc.com.au
   (19298069) Comments: tabbed  playing film from theinfortmationminister.com  
 It's funny...  
   (19282903)      URL: www.whenharrymetlloyd.com
   (19282903) Comments: flash encountered a fatal error  ignored error which
repeated three times  then browser crashed.
   (19162896) Comments: I was reading messages in a newsgroup  the crash
occurred when i moved from the message that i was reading to the next.
   (19101119)      URL: www.rackable.com
   (19101119) Comments: launching a Flash presentation?

Comment 1

[Santosh Gupta]

Unable to reproduce this with the latest version of Mozilla & Flash Player 
(Mozilla 1.6 and Player 7). Confirmed on Win 2k/ XP/ Mac OX X.

Comment 2

[Anders Pedersen]

WFM.

All sites listed works fine here...

Shockwave Flash 7.0 r19
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7b) Gecko/20040330
Microsoft Windows 2000 Pro 5.00.2195 SP4

Comment 3

[Jay Patel [:jay]]

We have been seeing Flash related crashes with almost every major Mozilla
release.  The stacks from Talkback have not been useful and a lot of the user
comments don't provide enought data to help us reproduce the crash.  Still, it's
probably worth keeping this bug open for future reference.

This continues to be a topcrash for Mozilla 1.7 rc1.  Here is a recent incident
from that release:
Incident ID: 31408
Stack Signature	NPSWF32.dll + 0x34860 (0x03664860) 041e4e8f
Email Address	
Product ID	Mozilla17
Build ID	2004042109
Trigger Time	2004-04-26 23:12:10.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	NPSWF32.dll + (00034860)
URL visited	yahoo scox message boards
User Comments	A flash animation ad was playing (something with a NASCAR car)
Since Last Crash	sec
Total Uptime	sec
Trigger Reason	Access violation
Source File Name	
Trigger Line No.	
Stack Trace 	
NPSWF32.dll + 0x34860 (0x03664860)
NPSWF32.dll + 0x3659f (0x0366659f)
NPSWF32.dll + 0x37de1 (0x03667de1)
NPSWF32.dll + 0x37e3e (0x03667e3e)
NPSWF32.dll + 0x37e3e (0x03667e3e)
NPSWF32.dll + 0x37e3e (0x03667e3e)
NPSWF32.dll + 0x2a6f1 (0x0365a6f1)
NPSWF32.dll + 0x2a913 (0x0365a913)
NPSWF32.dll + 0x5266f (0x0368266f)
NPSWF32.dll + 0x5212b (0x0368212b)
NPSWF32.dll + 0x52580 (0x03682580)
NPSWF32.dll + 0x4bee5 (0x0367bee5)
NPSWF32.dll + 0x5f9db (0x0368f9db)
NPSWF32.dll + 0x5d5a2 (0x0368d5a2)
USER32.dll + 0x3a50 (0x77d43a50)
USER32.dll + 0x3b1f (0x77d43b1f)
USER32.dll + 0x3d79 (0x77d43d79)
USER32.dll + 0x3ddf (0x77d43ddf)
nsAppShellService::Run
[d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp,
line 524]
main1
[d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/xpfe/bootstrap/nsAppRunner.cpp,
line 1313]
main
[d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/xpfe/bootstrap/nsAppRunner.cpp,
line 1783]
WinMain
[d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/xpfe/bootstrap/nsAppRunner.cpp,
line 1809]
WinMainCRTStartup()
kernel32.dll + 0x214c7 (0x77e814c7)

Comment 4

[Jay Patel [:jay]]

Attachment: All Flash crashes in current Talkback data for rc1

Here is all the data we currently have for this crash in rc1.

Comment 5

[Jon Granrose]

do we have any way of finding out what version of flash these crashes are in or
are we assuming 7.0r19?

Comment 6

[Jay Patel [:jay]]

I can look at the detailed Talkback incident reports for each crash and find out
the version for the Flash .dll in the plugins folder.  It might take a while,
but it's doable.  But I'm guessing most Mozilla 1.7x users will have the latest
version of Flash...

Comment 7

[Jay Patel [:jay]]

Updating summary:  M17rc1 -> M17rc2

Comment 8

[Johnny Stenback (:jst)]

Jay, are these still coming in?

Comment 9

[Jay Patel [:jay]]

Yeah, there are still a good number of Flash crashes showing up in Mozilla 1.7
rc2.  If we think it's worthwhile to figure out what versions of Flash people
are using, I can try to hack together a script that will give us the Flash .dll
versions these people have.  It's a little tricky b/c the modules aren't stored
in the Talkback database as strings, so I have to pull out the raw stream of
bytes and figure out what they are.

Comment 10

[chris hofmann]

lets make sure this makes the 1.7 and firefox release notes, and we should also
figure out if we are ready to try some auto responding on stack traces to e-mail
address that are hitting this stack signatures. 

I can also see if it is possible for macromedia to target mozilla browser users
for auto updating of flash on their end.

Comment 11

[Jay Patel [:jay]]

*** This bug has been marked as a duplicate of 200511 ***

Comment 12

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.