203071 - copying subfolder of imap account to other acount only works once per starting mozilla

Status: RESOLVED WORKSFORME

(MailNews Core :: Backend, defect)

Description

[Thomas Gantner]

User-Agent:       Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.3) Gecko/20030312

I tried to copy (by individual drag-n-drop) several subfolders from one of my
imap accounts to my local folders. The first subfolder copied flawlessly, but
dragging subsequent folders had no effect. After restarting mozilla I was again
only able to move exactly one more subfolder.

Reproducible: Always

Steps to Reproduce:
1. Start MailNews
2. Drag a subfolder of an imap account and drop onto "Local Folders", wait for
completion of copying
3. Drag another imap subfolder to "Local Folders"

Actual Results:  
Step 3 has no effect, even the mozilla-icon on the righthand side of the mail
toolbar shows now activity (which it does during step 2)

Expected Results:  
Copy the folder as in step 2

I have also installed
- enigmail/enigmime 7.4.0
- calendar 2003-03-31

It's not that important. I need this functionality to burn my messages (neatly
sorted into almost 100 folders) onto cd-rom. I only have access to the mail
server via imap, and since there is no "export as mbox" I like to copy the files
from my profile.

Comment 1

[David :Bienvenu]

taking

Comment 2

[Peter Kirk]

I have the same problem in Windows 2000, Mozilla/5.0 (Windows; U; Windows NT
5.0; en-US; rv:1.4b) Gecko/20030507. I can always copy one subfolder, sometimes
two or three to the same destination, before having to restart. But sometimes
copying seems to restart later spontaneously. With some trial and error I have
got a good idea what is happening.

It seems like there is a daemon or something which can stop and fail to restart
even though there is a queue of jobs for it to do. I have discovered that it can
stop in the following circumstances - but this is not an exhaustive list:
1) Try to copy an IMAP folder before all its headers have been fetched;
2) Copy an empty IMAP folder;
3) Try to copy to a location where there is already a folder with the same name
(error message appears, copying stops and doesn't restart on hitting OK);
4) Sometimes simply when there is no more copying to do - so it works better to
request a new copy before the previous one has finished.

The following strategies can often get copying to restart:
1) Copy a folder to a different destination - it has to be one which has not
been a destination before in this session;
2) Send a folder to trash - maybe if this is a new destination.

Copying between local folders works independetly.

It looks to me as if this bug should be fixed rather easily by giving the daemon
a wake-up call every time a new copy is requested, even if to a folder which has
already been a copy destination.

Comment 3

[David :Bienvenu]

I just tried a few tests, and it worked fine. I copied a parent folder with 6
sub folders, and then a parent folder (empty) with one sub-folder, and
everything was copied successfully. Do your folders have lots of messages? I
believe that the urls are getting stalled (just clicking get messages on the
source server should get things going again, if that's the case) but I can't
reproduce it at the moment.

Comment 4

[David :Bienvenu]

I tried a test where I copied folders with lots of messages in them - the copy
looks a little like it's stalled (i.e., there's no ui feedback) but the copy is
still going on - I can tell by the hard drive noise. You can also tell by
turning on the size column in the folder pane and clicking on the folders
occasionally and watching the size change, or using the file system explorer to
look at the size of the mailbox.  I doubt that's what's happening to you, but I
thought I'd mention it.

Comment 5

[Franz Graf]

Hi,

I can reproduce the bug in Thunderbird RC1 and RC2 (in a variation also in Mozilla 1.7.12 - see below) in Win2k, Imap-server is Cyrus.

What I do:
1. Start Thunderbird
2. create a local folder "test"
3. drag & drop an imap-folder "foo" containing 2 subfolders (each containing ~10 mails) into test and check the filesystem: everything as expected
5. rename "foo" to "foo 1", filesystem-folder is renamed
6. drag & drop imap's "foo" again into "test" - nothing happens

After a restart, it works again.
By the way: Copying Folders including subfolders from local to Imap also doesn't work properly. Sometimes the subolders are copied, in the last 3 attempts only the "parent" folder gets copied.

A similiar problem appears in Mozilla 1.7.12 but it's more weird there and I didn't anaylze it in detail till now.

Any more information that I should/could provide?

Comment 6

[Daryle Tilroe]

This old bug still seems to be around.  We are migrating to tbird version 2.0.0.14 (20080421) and switching IMAP servers at the same time.  To do this in a staged manner users are being setup with accounts on both servers and then cleaning/reorganizing/moving folder from one server to the other.  While it takes more than one folder copy eventually dragging a folder from one IMAP server to another results in nothing (no even an error: no activity).

Comment 7

[Wayne Mery (:wsmwk)]

Daryle, I would think your issue is a different bug - this bug is about folder move working only once per startup. Please get an imap log http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html and then hook up on a different bug.

Comment 8

[Wayne Mery (:wsmwk)]

FYIW, Franz's email is dead

Comment 9

[Wayne Mery (:wsmwk)]

Peter or any one still see this problem?   WFM current trunk


reporter "[doesn't] use Mozilla/Thunderbird any more"

Comment 10

[Peter Kirk]

I do use Thunderbird but rarely imap accounts, so I wouldn't see this problem even if it is still there.

Comment 11

[Joshua Cranmer [:jcranmer]]

RESO WFM per comment 9 + 10. If you feel this change was made in error, please respond to this bug with your reason why.