203481 - Cannot download attachments in Cable & Wireless webmail. Attachment hyperlinks missing.

Status: RESOLVED INVALID

(Tech Evangelism Graveyard :: English Other, defect)

Description

[johnbrown105]

User-Agent:       Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.3) Gecko/20030312

My ISP (Cable & Wireless) provides a web-based to their POP3 and SMTP mail at
http://webmail.cwjamaica.com. When a message has attachments, it displays
hyperlinks to the attachments at the end of the page. In Mozilla, the hyperlinks
are missing.  

In MSIE6, the page source looks like this:
<hr size="1"><base href="http://webmail.cwjamaica.com"><br>Download Attachment:
<a href="various-parameters-identifying-the-attachment">attachment-file-name</a><br>

In Mozilla, it looks like this:
<hr size="1">Attachment: attachment-file-name

The all-important hyper link is missing. The web page also shows "Attachment:"
instead of "Download Attachment:".

Reproducible: Always

Steps to Reproduce:
1. I entered my username and password at http://webmail.cwjamaica.com
2. I went to my Inbox, and opened a message with attachments. I don't remember
if there is a visual indicator that a message has attachments, but the table
describing the messages includes the size in kilobytes of the message.
3. I scrolled to the end of the message to download attachments

Actual Results:  
There were no links. All I saw was:

Attachment file1.jpg



Expected Results:  
file1.jpg should have been a hyperlink to let me download file1.jpg. Instead,
file1.jpg was just plain text.

For what it is worth, my system is:
Pentium II 350MHz,128 MB RAM, Windows NT 4.0 Server SP6a
Dial-up Internet connection v.90 56K Lucent WInmodem.

Comment 1

[Boris Zbarsky [:bzbarsky]]

Why is this a Mozilla bug, if Mozilla and IE are just being sent different source?

Comment 2

[johnbrown105]

I have no knowledge of the interaction between the browser and the server. I
know only what I see in View -> Source. Why would a server send different HTML
to different browsers, anyway? It may be possible and appropriate to modify
Mozilla so that the server will send IE *and* Mozilla the same source. If it is
because of some Microsoft-specific feature, than that is not an option, I suppose.

Comment 3

[Boris Zbarsky [:bzbarsky]]

> Why would a server send different HTML to different browsers, anyway?

This is actually incredibly common practice.  It's usually done because each
version of the HTML uses different proprietary features of the various browsers
(or thinks it does).

> It may be possible and appropriate to modify Mozilla so that the server will
> send IE *and* Mozilla the same source.

Yeah, Mozilla could identify itself as IE in the user-agent string.  But then no
one will ever know that Mozilla was being used and sites would just code for
IE-only, using IE-only crap, since clearly no other browsers are visiting the site.

You can always toggle the user-agent string in your own Mozilla (see
http://uabar.mozdev.org/).

Comment 4

[johnbrown105]

I installed the plugin, or whatever it was, and re-started Mozilla as
instructed, but how do I activate it? The page refers to Firebird, which appears
to be some other browser whose current version number is 0.5 or 0.6.

Comment 5

[Boris Zbarsky [:bzbarsky]]

Firebird is Phoenix.

I'd assume that you could toggle the uabar under the View menu like other
toolbars....

Comment 6

[johnbrown105]

Attachment: Toolbar menu screenshot

The only reference to toolbars that I can find in the Mozilla menu is shown in
the atached screenshot. Am I missing something?

Comment 7

[Katsuhiko Momoi]

Mass reassigning English-Other bugs to general default assignees.

Comment 8

[Pascal Chevrel:pascalc]

John, is it still a problem ? Can we close the bug report ?

Thanks

Comment 9

[johnbrown105]

(In reply to comment #8)
> John, is it still a problem ? Can we close the bug report ?
> 
Actually, it is still a problem, but not really worth whatever time you have
spent on it. I nstall the User Agent Switcher, and changed mine to IE6 XP, i.e.:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)

I still had the problem, which means that the server has some other way of
identifying the web browser, or it may be because of Javascript or VBScript, or
whatever. In any case, you can close the bug report. It's not that big a deal.

Comment 10

[Mike Taylor [:miketaylr]]

Without a test account we can't really test this. Please reopen if you find it's still an issue.