New SUMO article for "Smart Window User Feedback"
Categories
(support.mozilla.org :: Knowledge Base Content, task)
Tracking
(Not tracked)
People
(Reporter: struong, Assigned: ffloare)
Details
Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]
No
Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)
Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows/macOS/Linux)
Select the type of request.
In-product link request
Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]
NOTE that in this request, we are requesting a placeholder first so we can get the link slug and add it to the feature. We will follow up with Joe C and team with the content shortly.
We are adding a user feedback mechanism to the Smart Window feature in Firefox. Users will be able to press a thumbs up or thumbs down button and fill out a free-text form to tell us about their Smart Window experience. In the case of a thumb-down, we will also have a list of pre-defined reasons for their submission. We wish to use this article to inform the user about how this works, but also talk about the privacy safety guards of their submitted data (i.e. we delete after 30 days, and only a approved group of Firefox team members can review the feedback).
##Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]
Production/Release
Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]
Smart Window remains US-only at the time of this feature/article going out.
Please indicate if this is an on- or off-train release [REQUIRED]
On train.
What is the anticipated release date? [REQUIRED]
Earliest would be
Does the content need to be published prior to the release date? If so, when? [REQUIRED]
No
Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]
No
Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]
Link to video (please contact Steve Truong if you can not view): https://mozilla.enterprise.slack.com/files/U09T7APMEQ6/F0B1LUCC3GB/screen_recording_2026-05-05_at_10.16.33___am.mov
Please include links to any design assets, visuals, figma files, etc. [REQUIRED]
Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]
Once the feature is in the product...
Open a Smart Window and talk to the Assistant via the input box. Once the assistant has a response, you can see a thumbs-up/down button under each response. You can click them to start the user feedback process.
Does the content need approval before publishing? If yes, identify the one approver responsible for this task.
Yes - Ashley Roybal-Reid from Legal should review and approve.
Asana: https://app.asana.com/1/90589597529/project/1203460865189761/task/1214579770412226?focus=true
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Assignee | |
Comment 2•24 days ago
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Placeholder: https://support.mozilla.org/en-US/kb/smart-window-user-feedback
In-product-link: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/smart-window-user-feedback
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Assignee | |
Comment 3•19 days ago
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Tagged Ashley to review it.
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Reporter | |
Comment 4•12 days ago
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@Flavius is there anything else you need from me on this front? I got pinged about the needsinfo field
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Assignee | |
Comment 5•12 days ago
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(In reply to Steve Truong from comment #4)
@Flavius is there anything else you need from me on this front? I got pinged about the needsinfo field
No, nothing for now. Thank you so much, Steve.
Description
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