Unread and Total shows mail when none exists in my account



16 years ago
14 years ago


(Reporter: tcharlesyun, Assigned: sspitzer)


Windows 2000

Firefox Tracking Flags

(Not tracked)




16 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3a) Gecko/20021207 Phoenix/0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3a) Gecko/20021207 Phoenix/0.5

Currently, several IMAP clients (pine, webmail) say that my mail account is
empty.  MozMail shows in the folder pane that there are multiple pieces of mail
(some read, some unread) yet the message pane shows now mail in the account.
(Not sure if this is a prob with the local mail server setup, but I have a bit
of confidence in the server as multiple clients are properly showing now mail.)

Tried re-installing Moz to no change.

Not sure how I got the mail into this state.  A bit hesitant to re-create this
problem as the few ghost msgs might be for real (and i would like to see what
they are) and i do not have a spare IMAP acct to mess with.

Reproducible: Always

Steps to Reproduce:

Actual Results:  
When one's IMAP mail foler is empty, the folder pane should indicate that there
is not mail.  If for some reason the client and server get out of sync, a
restart of the client (and definitely a re-install of the client) should allow a
force re-fresh.

Comment 1

16 years ago
Sorry, forgot that I started this out in a diff brower, the real client info for
the Mail client is:
Mozilla 1.3b
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3b) Gecko/20030210

(as Phoenix has no mail client...)

Can you try to delete Mozillaprofile\Imapmail\*.msf ?
(see the Release notes for the profile path)

Comment 3

16 years ago

Thanks for the suggestion.  It worked (hooray!).  The odd display error for the
number of emails is now accurate.

However, I surprised to see that my "empty" inbox MSF file was 29 MB large.  I
looked through the file and noticed it had all sorts of old mail dating back a
few months.  I am hoping that Moz properly displayed the mail when it was
received (the fear is that some of the mail might have been hidden in the MSF
file and never properly presented to me for display...).

But, my first order problem was solved.  Thanks again,

Comment 4

16 years ago
=> WFM, per reporter's comment 3.
Last Resolved: 16 years ago
Resolution: --- → WORKSFORME
Product: Browser → Seamonkey
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