203987 - Freeze at startup - unable to answer yes or no to 'set as default browser' - CPU 100% - kill needed

Status: RESOLVED DUPLICATE of bug 201381

(SeaMonkey :: General, defect)

Description

[Olivier Vit (just a reporter)]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4b) Gecko/200300430

When being asked to choose whether Mozilla is your default browser, start page
doesn't load and Mozilla freezes and you are unable to select any option on the
pop-up.
The only choice is to kill the app.

Reproducible: Always

Steps to Reproduce:
1.(version 1.3 is ok) Un-install every component of previous version (registry,
common files/GRE, Application Data/Mozilla, mozilla.org)
2. deploy any recent build 1.4b (with or without installer)
3. launch Mozilla
4. you get the prompt 'set as default browser'

Actual Results:  
5. you used to have the browser window in the background load the
mozilla.org/start page, there it stays blank, while status bar says 'resolving
mozilla.org.... Done'
6. you can't answer the prompt
7. CPU is 100%, allocated memory increases, application doesn't respond anymore
You can't do anything with Mozilla (except -mail which is ok)

Comment 1

[Olivier Vit (just a reporter)]

isn't a duplicate of http://bugzilla.mozilla.org/show_bug.cgi?id=140995
(was only in case of 'yes' being selected)
is a regression

Comment 2

[Olivier Vit (just a reporter)]

Update:
I was able to have Mozilla build 2003050211
(http://ftp.mozilla.org/pub/mozilla/nightly/latest/mozilla-win32-talkback.zip)
start correctly but with a different installation process:
- remove everything (registry, profile, program files, GRE)
- install 1.3 first (mozilla-win32-installer-sea.exe) without quicklaunch,
create a new profile in a non default folder, select this new profile
- start 1.3 (anwser NO to "set it as the default browser")
- exit 1.3
- extract mozilla-win32-talkback.zip in a different folder
- launch build 2003050211 : it doesn't ask to set it as the default browser and
loads the start page, previously created profile is being used

Note: I have 5 profiles on Netscape 4.79, none of them is migrated, I only use
the new one

Other comment:
Setup on windows 98 without any previous Mozilla version is running fine !

Comment 3

[Sean Su]

This sounds very similar to bug 140995, but in a different area of the code,
obviously.

It's probably one of those bugs that only happen on certain systems (depending
on what's running), just like in bug 140995.

Comment 4

[Mark Tomlinson]

A couple of comments:

1.  For the reporter's step 3, if you launch mailnews instead of the browser, 
the following message pops up "The file /content/messenger.xul cannot be 
found.  Please check the location and try again."

2.  After removing the profiles and registry settings, launch Internet Explorer 
(regardless of whether or not IE is set to check to the default browser).  
Close it, and then launch the Mozilla browser.  The dialog box prompting you to 
set Mozilla as your default browser appears.  On my system, however, clicking 
any button will cause Mozilla to throw up another dialog box saying, "There is 
no disk in the drive.  Please insert a disk into drive A:".  Not having a disk 
handy, I can't see what will happen if I do.  If I hit the Cancel button, the 
dialog box pops back up a second later.

My system:  Windows 2000 Service Pack 3, Mozilla Talkback-enabled build, build 
ID 2003050811

Comment 5

[Olivier Vit (just a reporter)]

Hi
Here are some updates with build 20030519 win2000 talkback enabled (zip)
- original description still reproduced
- I don't get 
'1.  For the reporter's step 3, if you launch mailnews instead of the browser, 
the following message pops up "The file /content/messenger.xul cannot be 
found.  Please check the location and try again."'
as described in #4
but mozilla -mail launches with success
Actually, from there, I cancel the mail account wizard and I'm able to start 
Navigator, but I reach the same result
- see screenshot enclosed
- then Mozilla crashed, while doing the screenshot ? (using snagit), dump from 
NQA is attached

Comment 6

[Olivier Vit (just a reporter)]

Attachment: what you can see when mozilla is frozen

Comment 7

[Olivier Vit (just a reporter)]

Attachment: Stacktrace from NQA after launching mozilla -mail first

What Netscape Quality Agent collected when mozilla crashed after switching from
Mail&News to Browser/Navigator

Comment 8

[Olivier Vit (just a reporter)]

Additions:
- After restart of win2000, the mozilla start page loads in the background of 
the pop (previously the browser window stay greyed, as shown on the screenshot)
- After 30 seconds, Mozilla crashes spontaneously and generates the report 
attached

Comment 9

[Olivier Vit (just a reporter)]

Attachment: spontaneous crash at startup when asking for being set as "default browser"

Comment 10

[Sean Su]

could this be a dupe of/related to bug 201381?

Comment 11

[Olivier Vit (just a reporter)]

Hi

Testing installer build 2003060108 win 2000

In fact, comment 9 http://bugzilla.mozilla.org/show_bug.cgi?id=205769#c9 about 
user_pref("browser.bookmarks.added_static_root", true);
(also known as http://bugzilla.mozilla.org/show_bug.cgi?id=201381#c4)
solves the hang at startup for a new Profile.
However, I couldn't see any local folder link in my IE favorites, but I have 
folders to organize them.

If the patch on http://bugzilla.mozilla.org/show_bug.cgi?id=201381 is in this 
build 2003060108 , it doesn't seem to work (the manual workaround is still 
needed)

Comment 12

[Mark Tomlinson]

This bug seems to be fixed for me (using 1.4rc1).  Specifically, I no longer
have any of the problems I mentioned in comment #4.

Comment 13

[Olivier Vit (just a reporter)]

Just looking back to changes in 1.4 compared to 1.3, I notice that we get new
features on bookmark management.
Release 1.3 works fine for me.
Would the trouble be rooted somewhere in the implementation of these new
bookmark features?

Comment 14

[Olivier Vit (just a reporter)]

Additional tests:
- deleting the content of the MSIE Favorites folder
- launching install after a full clean-up
- creating a new profile
- it works !

- un-installing
- restoring the Favorites folder content
- creating a new profile
- it doesn't work (build 2003060208 installer-sea.exe)

*** This bug has been marked as a duplicate of 201381 ***