Open Bug 2047919 Opened 2 months ago Updated 21 days ago

help.marktplaats.nl - "Start chat" button does not work/ chat icon is not displayed

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
Linux
Type:
defect

Tracking

(Webcompat Priority:P2, Webcompat Score:6, firefox154 affected)

Status:
REOPENED
Milestone:
154 Branch
Project Flags:
Webcompat Priority P2
Webcompat Score 6
Tracking Flags:
Tracking Status
firefox154 --- affected

People

(Reporter: bfarkas, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:platform-bug, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

user-impact-score:300
platform:windows,mac,linux,android
impact:feature-broken
configuration:general
affects:all
branch:release
diagnosis-team:dom

Attachments

(2 files)

Missing chat Nightly vs Chrome
335.73 KB, video/mp4
Details
LLM generated reproduction script
2.84 KB, application/x-javascript
Details

Environment:
Operating system: Linux
Firefox version: Firefox 139.0 / Nightly 154.0a1 (2026-06-15)

Steps to reproduce:

  1. Access: https://help.marktplaats.nl/s/article/contact-opnemen-met-marktplaats
  2. Scroll down until the bottom of the page
  3. Click on "Start chat" button
  4. Navigate to the bottom right corner of the page
  5. Observe the page

Expected Behavior:
"Start chat" button works accordingly/ chat icon is displayed/works accordingly

Actual Behavior:
"Start chat" button does not work/ chat icon is not displayed

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in firefox-nightly, and firefox-release
  • Does not reproduce in chrome

Created from https://github.com/webcompat/web-bugs/issues/224962

status-firefox154: --- → affected
User Story: (updated)
Webcompat Priority: --- → P3
Webcompat Score: --- → 1
Severity: -- → S2
User Story: (updated)
Webcompat Priority: P3 → P2
Webcompat Score: 1 → 5
Keywords: webcompat:needs-diagnosis
Priority: -- → P2
User Story: (updated)
Webcompat Score: 5 → 6
See Also: → 1957422
Depends on: 2050063
User Story: (updated)
Webcompat Score: 6 → 5
Keywords: webcompat:needs-diagnosis → webcompat:platform-bug
Depends on: 2050226
User Story: (updated)
Webcompat Score: 5 → 6
User Story: (updated)
No longer depends on: 2050063

The generated test case isn't that useful. I ended up iterating on this with an LLM and coming up with bug 2050226

Status: NEW → RESOLVED
Closed: 1 month ago
Resolution: --- → FIXED
Target Milestone: --- → 154 Branch

It seems now that a VPN set to Netherlands in needed for it to work in Chrome. But using RC 154, I can still reproduce.

Tested with:

Browser / Version: Firefox 154.0-candidate build 1
Operating System: Windows 10 PRO x64

Status: RESOLVED → REOPENED
Resolution: FIXED → ---
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