Open Bug 2049343 Opened 14 days ago Updated 11 days ago

www.safeway.com - Search results page is stuck in a loading state

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 139
Platform:
Desktop
Unspecified
Type:
defect

Tracking

(Webcompat Priority:P1, Webcompat Score:8, firefox152 affected, firefox153 affected, firefox154 affected)

Project Flags:
Webcompat Priority P1
Webcompat Score 8
Tracking Flags:
Tracking Status
firefox152 --- affected
firefox153 --- affected
firefox154 --- affected

People

(Reporter: rbucata, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:needs-contact, webcompat:site-report, Whiteboard: [webcompat-source:product][autowebcompat:processed][autowebcompat:repro-success])

User Story

platform:windows,mac,linux,android
impact:site-broken
configuration:general
affects:all
branch:release
diagnosis-team:webcompat
user-impact-score:1000

Attachments

(2 files)

Chr vs ff
1.82 MB, video/mp4
Details
Reproduction steps generated by autowebcompat bot
1.32 KB, text/markdown
Details

Environment:
Operating system: Mac and Windows
Firefox version: Firefox 150.0.3 (release)

Preconditions:

  • Clean profile
  • VPN set to the US

Steps to reproduce:

  1. Navigate to: https://www.safeway.com/shop/search-results.html?q=chicken&tab=products
  2. Observe

Expected Behavior:
The results page is loading

Actual Behavior:
The results page is stuck in a loading state

Notes:

  • Reproducible on the latest Firefox Release and Nightly
  • Reproducible regardless of the ETP setting
  • Works as expected using Chrome
  • Can't test the shop page since it fails to load with VPN enabled

Created from webcompat-user-report:c06f0e27-724f-42db-b80e-2b9cd7253810

status-firefox152: --- → affected
status-firefox154: --- → affected
Attached video Chr vs ff —

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

status-firefox153: --- → affected
Severity: -- → S2
User Story: (updated)
Webcompat Priority: --- → P1
Webcompat Score: --- → 9
Depends on: 2011267
Keywords: webcompat:needs-contact
Priority: -- → P1
See Also: → 1998019
See Also: → 2048906
Webcompat Score: 9 → 8
Whiteboard: [webcompat-source:product] → [webcompat-source:product][autowebcompat:processed]
Whiteboard: [webcompat-source:product][autowebcompat:processed] → [webcompat-source:product][autowebcompat:processed][autowebcompat:repro-success]

The reported issue reproduces in Firefox. After navigating to the search-results URL for "chicken", the page chrome loads correctly (Safeway header, search box pre-filled with "chicken", a top promotional banner, the "Products" / "Recipes" tabs, the "Filters" and "Sort by Best Match" controls). However, the actual product results never appear. The results grid stays empty except for a single sponsored ad tile ("FAGE Total 2% Split Cups"), and the product area continues to display loading/skeleton placeholders (22 loader elements present, 0 product cards rendered) for the entire observation window (~20+ seconds). The page is effectively stuck in a loading state with no chicken products shown. Network inspection shows the product search request GET https://www.safeway.com/abs/pub/xapi/pgmsearch/v1/search/products?...q=chicken... remains in a "pending" state and never completes, while ad/sponsored-content requests do complete. This matches the report: the search results page is stuck loading and never displays product results.

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