2050123 - Update to the Smart Window user feedback SUMO page about chat collection

Status: ASSIGNED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Steve Truong]

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)?

Yes

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

No

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Firefox for Desktop (Windows/macOS/Linux)

Select the type of request.

KB content update

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

Updated content in this doc, in this specific tab: https://docs.google.com/document/d/1L4l9fNtI73YWgD_SuA-4VHYH5DAVDmoJAaim037lazE/edit?tab=t.vbf5nfa1je2n

Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]

Production

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

No, though Smart Window has been limited to English in US/Canada

Please indicate if this is an on- or off-train release [REQUIRED]

On train, dot release

What is the anticipated release date? [REQUIRED]

June 30, 2026

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

No

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

No

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

See docs link above - includes screenshots.

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

In Nightly, you should be able to write a prompt to the Smart Window Assistant, and in the response you'll see thumbs down/up buttons - pressing them will trigger the UI that eventually sends the feedback.

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Yes - still waiting on Legal feedback at the time of this ticket submission.

Comment 1

[mcalidonio]

Asana: https://app.asana.com/1/90589597529/project/1203460865189761/task/1216039336677866?focus=true