2051198 - www.truepeoplesearch.com - Search feature is blocked

Status: NEW

(Web Compatibility :: Site Reports, defect, P1)

Description

[Raul Bucata]

Environment:
Operating system: Android 11 and Windows
Firefox version: Firefox 152.0

Preconditions:

• VPN set to the US

Steps to reproduce:

1. Navigate to: https://www.truepeoplesearch.com
2. Pass the cloud and captcha verification
3. Introduce "John Smith" and "10001" or any valid data
4. Observe

Expected Behavior:
Results are loading

Actual Behavior:
Access is blocked

Notes:

• Reproduces regardless of the status of ETP
• Reproduces in firefox-nightly, and firefox-release
• Does not reproduce in chrome

Created from https://github.com/webcompat/web-bugs/issues/226143

Comment 1

[Raul Bucata]

Attachment: Chr vs ff

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

Comment 3

[Sky Schubert [:skyschub]]

Comment 1 looks like a redirect loop, let's start with networking.

Comment 4

[Randell Jesup [:jesup] (needinfo me)]

This appears to be an AI-based block as reported in the original report. The redirect issue that role is seeing maybe due to using a VPN. In any case I believe it's a separate problem. This gets blocked for me on Android but works perfectly on desktop windows in nightly

Comment 5

[Randell Jesup [:jesup] (needinfo me)]

Attachment: Screenshot_20260630_120820_Firefox Nightly.jpg

Comment 6

[Daniel Holbert [:dholbert]]

Attachment: reduced testcase 1

Here's a sort-of reduced testcase -- just loading the same Datadome captcha-iframe that the affected page is loading (for me anyway).

In Firefox on Android, this shows a similar "blocked" rendering to Randell's screenshot.
In Chrome on the same Android device, and Firefox on Desktop, the iframe renders blank for a bit, and then it shows a "slide-the-arrow" captcha for me to complete.

Comment 7

[Daniel Holbert [:dholbert]]

I can reproduce the "blocked" rendering with the attached testcase on Firefox-for-Desktop if I use RDM (using e.g. Galaxy Note 9 device profile).

Comment 8

[Daniel Holbert [:dholbert]]

Not sure if it'll be useful diagnostically, but fwiw: here's a profile showing me getting the interactive captcha ("good") in regular Firefox for Desktop, and then getting the blocked UI ("bad") when reloading the page in RDM:
https://share.firefox.dev/4bgQJxS

Comment 9

[Daniel Holbert [:dholbert]]

I found a few other sites that also seem to use this same captcha system:
https://mygift.giftcardmall.com/
https://tickets.rolandgarros.com/
https://ticketing.liverpoolfc.com/

But so far I'm not seeing any Android-specific issues (or full blockage) there.