2058724 - SUMO Update for Mozilla service providers and partners

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Chris Bellini (:cbellini)]

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

yes

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

no

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)

Select the type of request.

KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

Startpage should be added to the list of Search providers on https://support.mozilla.org/en-US/kb/firefox-subprocessor-list.

Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]

Production

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

This is for a pilot that is targeting Germany, France, Switzerland, Netherlands, and Austria.

Please indicate if this is an on- or off-train release [REQUIRED]

on-train

What is the anticipated release date? [REQUIRED]

August 18, 2026

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

can be published as it's ready

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

fr, de, it, nl, rm

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

• https://mozilla-hub.atlassian.net/browse/SNG-3737

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

https://docs.google.com/document/d/1q3hbPx1euGHxZkxlpMwZNcolAa5527tS9gW2DJH7LD4/edit?pli=1&tab=t.0

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

tbd

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Alex Lee

Comment 1

[Donna Kelly]

Putting this here for Flavius - since we cannot add content to strictly the translated article versions without updating the English version, the best way to do this would be to add a note or disclaimer in the English version that Startpage is only available in France, Germany, Italy, the Netherlands, and Austria!

Comment 2

[Flavius Floare]

I have drafted the update here, and tagged Alex: https://docs.google.com/document/d/1kSgjFC9rjRhWDGfKd055WenJPG6PAGoEFM22p_8ncSo/edit?tab=t.0#heading=h.jo5yrwgpy7ga

Comment 3

[Flavius Floare]

It's live here. I placed the updates under {for fx154} so they won't show up unless Firefox is updated to 154: https://support.mozilla.org/en-US/kb/firefox-subprocessor-list

I'll close this bug.