210872 - www.onlinebanking.fortisbank.nl, the "inloggen" button does not work

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Dutch, defect, P1)

Description

[Arjan van Vught]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624

The "inloggen" (login) button does not work

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Actual Results:  
Nothing happens.

Expected Results:  
When "inloggen" button is pressed, a new window starts where you need to fill in
yuor PIN-code.

Comment 1

[Olivier Cahagne]

-> TE

Comment 2

[Reinout van Schouwen]

This is not a minor problem. Online banking with Fortis is impossible for
Mozilla users.

Javascript console shows:

Error: LogonObj has no properties
Source File: http://www.onlinebanking.fortisbank.nl/
Line: 64

Comment 3

[Patrick]

their help page says:
http://www.onlinebanking.fortisbank.nl/content/document.asp?documentID=1006#e

Ik gebruik Compuserve als internetprovider
De standaardbrowser van Compuserve is gebaseerd op Netscape. Online Banking
werkt alleen met de browser van Microsoft: Internet Explorer (versie 5.5 of hoger). 
-> IE only

[FYI: it also say:
"Is Online Banking geschikt voor een Apple computer (bijvoorbeeld iMac of G4)?
Nee, Online Banking is niet geschikt voor Apple computers"
-> not suited for apple computers]

Sent a mail to [e-mail] 

Comment 4

[Cyrille VIVION]

[bug248549notfixed]

Comment 5

[Erik Hesselink]

Fortis Bank has introduced a new version of their online banking system, with a
separate 'access key' (key generator, works with PIN card) instead of the dongle
with its special card. This also includes a new website, which works with
Mozilla. Listed on their site are the supported browsers:

Windows:

Internet Explorer: version 5.5 SP2 or 6 SP1 
Netscape Navigator: version 6 or higher
Mozilla version 1.0 or higher

Mac:

Internet Explorer: version 5.1 or higher (not recommended) 
Netscape Navigator: version 6 or higher (for Mac OS 8, OS 9 en OS X) 
Mozilla versie 1.0 or higher
Safari 

Linux is not listed, but I guess all Mozilla browsers will work there as well.
According to the people I spoke with, new customers get the new system, while it
is also slowly being distributed to existing customers.

The bank's homepage doesn't work in Mozilla yet (www.fortisbank.com, bug
153592), which means the new online banking site can be hard to reach. Bookmark
https://www.fortisbanking.com/home_identification.asp and use that to log in.

I guess all this means that this bug is fixed, or at least will be once the new
system is rolled out completely and the old one is retired.

Comment 6

[Patrick]

(In reply to comment #5)

Thanks for the elaborate feedback! Marking this fixed per your comments. 

Updating the Whiteboard with instructions for how to log on until they fix the
cause of bug 153592. 

If someone still experiences problems please provide feedback.