212620 - Mozilla 1.4 causes an invalid page fault - will not start

Status: RESOLVED DUPLICATE of bug 205277

(SeaMonkey :: Installer, defect)

Description

[Bob Capp]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla.org version 1.4

Uninstalled Ver. 1.3. Installed Ver 1.4.  When it tries to launce it creates an
invalid page fault in module unknown (not sure of the "unknown" have tried this
many times).  No part of Mozilla actually starts that I can see.  Uninstall 1.4
(actually says 1.4 in "Add/Remove Programs).  Reinstall 1.3 and all is well. 
Useing win 98 SE.  Did not specify quick launce.  Shut computer down (power
off), restart, same result.  I will redo all this and copy the page fault
details if will help

Reproducible: Always

Steps to Reproduce:
1.See details
2.
3.

Actual Results:  
Mozilla created an Invalid page fault

Expected Results:  
Mozilla 1.4 to launch

Comment 1

[Josh Birnbaum]

Some more details might be helpful.  Bug 211600 has another report of this,
though it's possibly unrelated.  Updating video drivers might help

Comment 2

[Bob Capp]

OK I will recreate and record the page fault dump

Comment 3

[Bob Capp]

Here is the page fault dump:

MOZILLA caused an invalid page fault in
module XPCOM.DLL at 018f:610f0769.
Registers:
EAX=4d7a6f6d CS=018f EIP=610f0769 EFLGS=00010202
EBX=00000000 SS=0197 ESP=0065f630 EBP=0065f654
ECX=00784094 DS=0197 ESI=610f3b40 FS=1dc7
EDX=317b0fff ES=0197 EDI=0078b990 GS=0000
Bytes at CS:EIP:
8b 00 3b c3 74 21 33 f6 80 38 00 74 1a 8b 4d 08 
Stack dump:
00000000 80000000 00785b00 610f3b40 00784070 00000000 00000001 00784078 00000000
0065faa8 610d7a7e 00785b04 00784070 0078baa0 00788f40 610f6084 

Comment 4

[Josh Birnbaum]

Assuming all the crashes have been in XPCOM.DLL, this is something different
than before.  Make sure you uninstall all versions of Mozilla, Netscape 6,
Netscape 7, etc you have installed.  Then install Mozilla 1.4 into a new directory.

Either an old version of a file was sticking around, or a third-party plugin was
left behind, that was incompatible.  In any case this should take care of the
problem.

Please give it a try and report back.

Comment 5

[Bob Capp]

That did it - it's working fine.

Uninstalled 1.3, installed 1.4 in a new directory, all is well.  Thank you very
much.  I really like the product and I like to keep it up to date.

Comment 6

[Josh Birnbaum]

Good to know it's working!

Comment 7

[Josh Birnbaum]

(FIXED is reserved for code changes)

*** This bug has been marked as a duplicate of 205277 ***