215800 - accounts lost when informed about participating in the mozilla project

Status: RESOLVED DUPLICATE of bug 193638

Description

[T. Pfister]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312

after mozilla starts to inform me about the participating options in the
mozilla-project all my accounts mail accounts have vanished

Reproducible: Didn't try

Steps to Reproduce:
1.
2.
3.

Comment 1

[Matthias Versen [:Matti]]

Does this happen frequently ?
Do you use a virus scanner like PC Cillin or Do you get this after a system or
Mozilla crash ?

Comment 2

[T. Pfister]

it happened once for now without any prior crashes of mozilla/my system - what
made me feel funny was that it was directly after mozilla invited me to
participate in the project...haven't checked for viruses yet

Comment 3

[Matthias Versen [:Matti]]

i mean : DO you use the virus scanner application "PC CILLIN" on your system ?

You lost the file prefs.js in your profile. (you can create a backup and put it
back if you get this). Mozilla will show you the Mozilla.org start page if the
prefs.js is empty (Mozilla creates a new empty file..)) and of course the
Account Infoormations are lost because they are also stored in this file.

Comment 4

[T. Pfister]

nope I never used PC Cillin...thx for the info about backing-up my profile

Comment 5

[Loren Willis]

I have had the same problem.  Windows XP machine, and yes I do run PC-cillan. 
Thanks for the hint on prefs.js.  Is there any way to recover the emails that
were still undeleted on the system?

Comment 6

[Matthias Versen [:Matti]]

yes, copy the mail file to your new Account
profile\mail\Account_old_and_not_used\inbox. ->
profile\mail\Account_new\inbox2.

(don't overwrite the exitsing inbox, rename it and only copy the files without
extension)

You should do this for PC Cillin: exclude the profile directory form the scan

Comment 7

[Matthias Versen [:Matti]]

*** This bug has been marked as a duplicate of 193638 ***