216662 - royalbank.com - Alt+letter or Ctrl+letter don't work in account entry field

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English Other, defect)

Description

[u62062]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5a) Gecko/20030728 Mozilla Firebird/0.6.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5a) Gecko/20030728 Mozilla Firebird/0.6.1

CTRL+V not working in a "TEXT" input field in a form, but right-click + "Paste"
works fine.

Reproducible: Always

Steps to Reproduce:
1. Go to http://www.royalbank.com/
2. Click on "Online Banking" (Top Left)
3. Paste '000000000000' in the first field with CTRL+V

Actual Results:  
Nothing

Expected Results:  
000000000000 should appear in the text field

Comment 1

[Elmar Ludwig]

not Form Manager, over to Keyboard Navigation

Comment 2

[Hermann Schwab]

confirming on Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.5b) Gecko/20030818
I succeeded pasting 20030728 with Ctrl+V into the Password field, but didn´t
succeed pasting it into the Creditcard Number field.

Comment 3

[Adam Hauner]

This bug is IMHO INVALID:

With turned-off JavaScript, I'm able to paste number to "Client Card Number ..."
field. So I suppose, that JavaScript is blocking to enter anything else than
numbers.

This page is linking https://www1.royalbank.com/javascript/keypress.js and its
code looks like as described above.

Comment 4

[u62062]

Adam,

I agree with you regarding the javascript part, this means that the javascript 
is receiving an event for the CTRL+V keystroke and that's it, and the 
javascript is filtering this key code as invalid, that's why we don't see 
anything.

But :
- Right click + PASTE works : Ok, the javascript is not used in that case and 
any kind of text can be pasted in the field...
- Why don't posting multiple events with then content of the clipboad ? With 
small amount of data, it should not be too slow...

Comment 5

[Adam Hauner]

> Why don't posting multiple events with then content of the clipboad ? With 
> small amount of data, it should not be too slow...

This questions is for developers...

Comment 6

[VJ]

Vijaya, 09/20/2004

I tried to reproduce the bug on IE 5.0 and the short cut keys do work; however
it does not work on Netscape 6.2.  I think this is an important bug for the
developers to fix as many users like to use short cut keys and not being able to
use one would not go well with users

Comment 7

[VJ]

Vijaya, 09/20/2004
Update: The bug is reproducible with the new release of Firefox (1.0PR)
        on a Win 2000 platform

Comment 8

[Tim]

Confirming using FireFox on winXP home.
also tried to paste a 16digit # b/c thats the correct number of digits. Still
nothing

Comment 9

[Aaron Leventhal]

Take a look at the Netscape-specific code at
https://www1.royalbank.com//javascript/keypress.js

What they're trying to do is confine input to digits only, so that users can't
input letters in that field.

However, they need to make sure that the control or alt key is not being pressed.

Comment 10

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Comment 11

[Chris Lawson (gone)]

Looks like this is FIXED; the STR in comment 0 no longer fail. I can paste anything I want in there (letters, numbers, punctuation, etc.) using Command-V within Camino.