218001 - Compact Folders mix up messages' contents with anothers' subject.

Status: RESOLVED INCOMPLETE

(MailNews Core :: Database, defect)

Description

[frederico pflug]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5b) Gecko/20030827
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5b) Gecko/20030827

Some messages have their contents and header cleaned up, showing everything
blank whenever I run compact folders. Other messages have their content add or
appended into another messages.
This seems to happen only with messages in the Inbox folder and subfolders.
I have this problem since Mozilla 1.4. I don't have a very big number of
messages (neither KB) in my inbox.

Reproducible: Sometimes

Steps to Reproduce:
1. Inbox folder or subfolder selected.
2. Go into File > Compact Folders
3. 

Actual Results:  
Messages' contents disappear or are added/appended into another messages.

Expected Results:  
Should keep the messages as they arrived.

There is no crash of Mozilla, but I have already lost a lot of messages when
compacting folders.

Comment 1

[frederico pflug]

I had all my folders/messages under my account and nothing under Local Mail.
I moved almost all folders to local mail and it seems not to happen anymore, at
least for the Inbox where I noticed this problem.

My end-user-opinion is that it's a workaround and not a fix.

tks.

Comment 2

[David :Bienvenu]

no, you're correct, that's just a workaround. Do you manually run compact
folders, or manually compact the inbox (as opposed to letting the auto-compact
feature run)? The only thing I can think is that you're getting new mail
arriving while you're compacting the inbox. The code is supposed to protect
against that, however.

Comment 3

[frederico pflug]

compact when there's incoming mail is not allowed.
actually i also made it working offline and the result was the same: loss of
content.
i've never used the auto-compact. I usually compact folders when outgoing email
are not saved in the sent folder. i took it as a signal to know when it's
"compact folder time".

Comment 4

[David :Bienvenu]

Are you saying you're out of disk space? Is that why copying to the sent folder
stops working?

Comment 5

[frederico pflug]

i have space enough. sometimes, after sending the mail, it stops informing
"copying to sent folder" and remains like this until i cancel or error message
pops-up ("not able to copy").
will try to reproduce the error and post attachment.

Comment 6

[frederico pflug]

tried to reproduce it, but no success. should this # remain open? or better to
open a new if it happens again?

Comment 7

[David :Bienvenu]

if this is working now, I'll just mark it wfm. If it happens again, please just
re-open this same bug. Thx!

Comment 8

[frederico pflug]

Attachment: images of email content loss

1 of 4

Comment 9

[frederico pflug]

Attachment: images of email content loss - b

2 of 4

Comment 10

[frederico pflug]

Attachment: images of email content loss - c

3 of 4

Comment 11

[frederico pflug]

Attachment: images of email content loss - d

4 of 4

Comment 12

[frederico pflug]

hi,
i started to use one inbox instead of dividing and got the problem again. i
started the first msg download of the day and there was a bigger msg. while it
was downloading, i started working with the others. when it was finished, the
msg was totally blank. then i compacted folders and these new msg disappeared.
fortunatelly i am keeping it on the server and could recover the msgs in another
profile. the attachments are from older msgs. the newest ones are ok. only old
are affected. pls let me know if i can provide any other info. thx.

Comment 13

[Wayne Mery (:wsmwk)]

David, reporter gone and no testcase.
->worksforme?

Comment 14

[Wayne Mery (:wsmwk)]

=> incomplete