218103 - Woolwich Bank - Accounts table not displayed.

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Steve McMaster]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5b) Gecko/20030827
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5b) Gecko/20030827

When I log into Web Banking and go to view my account transactions, they do not
appear.  The page displays the 'We are loading your information - Please
wait...' message, but does not get any further.  

Everything else on Web Banking works fine, it's just this page, and it is the
only reason I ever have to use IE!

Because this is a secure customer site, I realise that you may have a problem
getting to the nitty gritty!

Reproducible: Always

Steps to Reproduce:
1. Log into Web Banking.
2. Click on the acocunt you want to interrogate.
3. *Problem Occours*

Actual Results:  
Account transactions not displayed on the table.

Expected Results:  
Should have displayed the account transactions in a table.

Using Default theme.

Comment 1

[Steve McMaster]

Attachment: Source displayed on client

Comment 2

[Boris Zbarsky [:bzbarsky]]

Are there any errors in the JS console (please make sure to clear the console
before clicking on the link in question)?

Comment 3

[Steve McMaster]

The following are the Javascript errors for the page:

Error: cbGetLayer(layer) has no properties
Source File:
https://webbank.openplan.co.uk/g_clientscripts/crossbrowser/display.js
Line: 2

Error: document.layers has no properties
Source File: https://webbank.openplan.co.uk/g_clientscripts/screen/screen.js
Line: 35

Error: cbGetLayer(layer) has no properties
Source File:
https://webbank.openplan.co.uk/g_clientscripts/crossbrowser/display.js
Line: 2

Comment 4

[Steve McMaster]

Reassigned to 'Tech Evangelism' English 'Other'.

Comment 5

[Boris Zbarsky [:bzbarsky]]

.

Comment 6

[Pascal Chevrel (relman team) -> :pascalc]

"Web browser

Microsoft Explorer 4.x (Service Pack 2), 5.x and 6
Netscape Navigator/Communicator 4.7

Other browser or operating system combinations do work in most cases although we
cannot guarantee the level of service. If you are not sure what browser type you
have, select 'Help' on the browser options at the top of the screen, followed by
'About'. The type of browser and version will be displayed.
"

Comment 7

[Chris Lawson (gone)]

Steve, is this still a problem? I can't even get to the site in this bug any more.

Comment 8

[Hallvord R. M. Steen [:hallvors]]

404
Mozilla/5.0 (X11; Linux i686; rv:23.0) Gecko/20100101 Firefox/23.0