Closed Bug 218519 Opened 21 years ago Closed 13 years ago

everbank.com - left and top frames missing from page

Categories

(Tech Evangelism Graveyard :: English US, defect)

Product:
Tech Evangelism Graveyard
Component:
English US
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE
Milestone:
Future

People

(Reporter: daves, Unassigned)

References

(
URL
)

Details

(Keywords: ecommerce) 

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.5b) Gecko/20030827
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.5b) Gecko/20030827

The page at www.everbank.com is supposed to have frames on the left and the top,
but they're missing in Mac Mozilla.  Note that they are present on windows and
linux versions of mozilla 1.4, but have been missing in Mac Mozilla 1.4 and 1.5B
(the build identified above).

Reproducible: Always

Steps to Reproduce:
1.open page at http://www.everbank.com


Actual Results:  
only saw one frame

Expected Results:  
should have seen multiple frames, including a left frame where you can log in.

This bug forces me to use a different browser to access my bank.
Does the page send the same HTML on all the platforms?
Below is the html I get on Mac IE 5.  As far as I can tell, I get the same page
on the linux Mozilla 1.4. 

<html><head><title>Welcome to everbank!</title><META NAME="ROBOTS" CONTENT="ALL">
<SCRIPT language='JavaScript'>
var docBase = 'http://www.everbank.com/';
var docBaseSecure = 'www.everbank.com';
</SCRIPT>
<BASE href='http://www.everbank.com/'>


<SCRIPT SRC="js/openwindow.js"></SCRIPT>

<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=ISO-8859-1">
<meta content="text/html; charset=windows-1252"
http-equiv="Content-Type"><script LANGUAGE='JavaScript'
SRC='browsercheck.js'></script><script LANGUAGE='JavaScript'
SRC='cookieCheck.js'></script><META http-equiv='Pragma'
content='no-cache'><SCRIPT LANGUAGE=javascript>	if (window != window.top)
top.location = 'main.asp?IDPage=hme';</SCRIPT>	<!-- cookie status: cookie set in
affId query string, affId passed in: eb --><!-- IDAff = 1 --><!-- version : v24
--><!-- bControlTestOn:  --><!-- y-Ts1: & --><!-- Application iCtlTstCt:
1--><!-- Application iCtlTstCt_pf: 1--></head><FRAMESET rows='120px,*' border=0
frameborder='0' framespacing='0' name='frmMain' >
	<FRAME src='v24topnav.htm?IdPage=hme' name='topnav' marginwidth=0
marginheight=0 noresize scrolling='no'>
	<FRAME src='direct.asp?IdPage=hme&referID=' name='lower' marginwidth=0
marginheight=0 noresize scrolling='no'>
</FRAMESET>
</html>


However, here's the first part of the html shown in Mac Mozilla 1.4/1.5 in "show
page source"

html>
<head>
<script language='javascript'>
function showRemote(str) {
self.name = "canvas"; // names current window as "main"
var windowprops = "toolbar=0,location=0,directories=0,status=0, " +
"menubar=0,scrollbars=1,resizable=1,width=700,height=630";

OpenWindow = window.open("edit.asp" + str, "edit", windowprops);
 // opens remote control
}
//  End -->
</script>
<!-- <Affiliate Alias eb -->
<title>Welcome to everbank!</title>
<meta NAME="ROBOTS" CONTENT="ALL">
<script language='JavaScript'>
var docBase = 'http://www.everbank.com/';
var docBaseSecure = 'www.everbank.com';
</SCRIPT>
<base href='http://www.everbank.com/'>


<script SRC="js/openwindow.js"></SCRIPT>

<meta HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=ISO-8859-1">
<meta content="text/html; charset=windows-1252" http-equiv="Content-Type">



this looks suspiciously like the content of the middle frame I see on IE/Linux
Mozilla, the start of which is quoted below:

<html>
<head>
<script language='javascript'>
function showRemote(str) {
self.name = "canvas"; // names current window as "main"
var windowprops = "toolbar=0,location=0,directories=0,status=0, " +
"menubar=0,scrollbars=1,resizable=1,width=700,height=630";

OpenWindow = window.open("edit.asp" + str, "edit", windowprops);
 // opens remote control
}
//  End -->
</script>
<!-- <Affiliate Alias eb -->
<title>Welcome to everbank!</title>
<META NAME='keywords' CONTENT='best bank, online banking, online banks, credit
card, mortgage, online mortgage, refinance, checking, bill pay, great rates,
currency investing, world currencies, brokerage, online trading, foreign
currencies, portfolio management'>
<META NAME='description' CONTENT='Ready to bank online? everbank offers full
online banking with great rates, easy account management and bill pay, anytime,
anywhere access, instant-decision mortgages, FDIC-insured safety, 24/7 service
and more. Named “Best of the Web” by Forbes.com everbank offers full Internet
banking services so you’ll have previously unheard of control over your money,
24 hours a day, 7 days a week, from anywhere you have access to the Internet.
View your account statement online in real-time with deposits and withdrawals
updated daily and transfer funds between everbank accounts. Categorize your
income and expenses for easy management, apply for a mortgage, or pay all your
bills online. Plus, enjoy FDIC-insured security and personalized, live customer
service available 24 hours a day, 7 days a week. The speed, convenience and
security  of the Internet make it ideal for banking...everbanking, that is. '>
<META NAME="ROBOTS" CONTENT="ALL">
<SCRIPT language='JavaScript'>
var docBase = 'http://www.everbank.com/';
var docBaseSecure = 'www.everbank.com';
</SCRIPT>
<BASE href='http://www.everbank.com/'>


does this mean that the browsercheck has somehow determined that mac mozilla
should only see the middle frame, or is Mac Mozilla somehow losing the main page
and only showing the inner frame?

Looks like you're getting redirected to different places depending on browser/OS.
 
With IE 5.1.2 (OS X):
--> http://www.everbank.com/main.asp?affid=eb


With Mozilla 2003082903 (OS X) and the 1.2.1 release for mac classic:
--> http://www.everbank.com/canvas.asp?id=1539

Faking my UA string to IE6 Win XP will take me to the same page as with IE 5.1.2
(OS X), ie:
--> http://www.everbank.com/main.asp?affid=eb

Looks like they've forgotten the Mozilla mac users...
Assignee: frame → english-us
Status: UNCONFIRMED → NEW
Component: Layout: HTML Frames → English US
Ever confirmed: true
Product: Browser → Tech Evangelism
QA Contact: madhur → english-us
Version: Trunk → unspecified
definitely mozilla/mac and it looks like the index page does this server side
before either main or canvas loads. Dave, they have a contact email
service@everbank.com. Please tell them about your problem and explain that they
just need to remove the Mozilla/Mac sniff in their initial page.
Summary: left and top frames missing from page → everbank.com - left and top frames missing from page
The bank has been so advised.
Keywords: ecommerce
Just a note of followup--the bank says "we don't support macs--we'll forward the
request to the technical people, but don't expect a response from them".  Well,
they didn't use those exact words, but that's pretty clearly what they meant.
Thanks Dave! Considering their response I will future this. If they aren't
interested in supporting you, you may want to consider alternatives for banking
options.
Status: NEW → ASSIGNED
Target Milestone: --- → Future
Blocks: 124594
Looks like this is FIXED by a site redesign. Dave?
OS: Mac OS X → All
Hardware: Macintosh → All
Again, appears to be FIXED by a site redesign.  Frames are absent and layout is nearly identical in FF3/OSX, FF3/WIN, FF3/LIN, IE6/WIN.
INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.
Status: ASSIGNED → RESOLVED
Closed: 13 years ago
Resolution: --- → INCOMPLETE
Product: Tech Evangelism → Tech Evangelism Graveyard
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