220612 - mcafee.com - ecommerce requires IE5+ (document.all JS)

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect, P1)

Description

[Joshua Holman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5) Gecko/20030925
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5) Gecko/20030925

When a user goes to http://us.mcafee.com/default.asp and clicks Add to Cart for
any McAfee product, the user is redirected to a page which says:

Browser Requirements
We have determined that you are not using Microsoft Internet Explorer 5.x or
higher. Please switch to Internet Explorer and return to our site.

To download Internet Explorer, click here.

To return to the homepage, click here.

Reproducible: Always

Steps to Reproduce:
1. Go to http://us.mcafee.com/default.asp.
2. Click on Add for Cart for a McAfee product.


Actual Results:  
I was redirected to a page telling me I needed IE 5.xx or later.

Expected Results:  
Mozilla should have processed my order.

I have reproduced this bug using Mozilla 1.5 RC2. This bug was first brought to
my attention by a member of Antony Shen's forums. See the thread here:

http://sillydog.org/forum/viewtopic.php?t=3310

Comment 1

[Bill Mason]

Confirming 20030924 PC/WinXP

The cart uses IE specific document.all JavaScript.

Site's listed contact: [e-mail]

Comment 2

[Bob Clary [:bc] (inactive)]

contacted via several methods. 

Comment 3

[Greg Mitchell]

What a great advert this is . . . for Norton Anti-Virus!

Comment 4

[Bob Clary [:bc] (inactive)]

I received a reply that directed me to their online customer support. They were
completely useless. ->future

Comment 5

[Joshua Holman]

setting OS and hardware to all, since I have confirmed this bug in build
20031022 on Mac OS X. I have also reproduced this bug on Safari 1.0. Safari also
locks me out of the site. I have filed a bug with Apple on this. MSIE 5.2.3 lets
me in and greets me with a pop under telling me to secure my IE...weird.

To the person who wrote comment #3, stop spamming this bug!

Comment 6

[Joshua Holman]

oops, should have said I have found this bug in Mozilla Firebird build 20031022
on Mac OS X.

Comment 7

[Oleg Sidletskiy]

*** Bug 231214 has been marked as a duplicate of this bug. ***

Comment 8

[Alessandro Minelli]

Using USer Agent Switcher located here
http://chrispederick.myacen.com/work/firebird/useragentswitcher/ and setting
Firebird as "IE6" everything works well, so I think there isn't a workaround
cause this is not a real Mozilla bug.

Comment 9

[u51419]

Of course is not a Mozilla bug: its a problem with McAfee. That's why it is
coded evangelism. Also, its not just Firebird. I, for example, am using Moz 1.5.

Comment 10

[Frederic Bezies]

It seems that mcaffee is using a better JS browser sniffing.

It is based on :

Browser Detect  v2.1.6

documentation: http://www.dithered.com/javascript/browser_detect/index.html

license: http://creativecommons.org/licenses/by/1.0/

code by Chris Nott (chris[at]dithered[dot]com)

Closing bug as fixed ?

Comment 11

[OstGote!]

(In reply to comment #0)
> When a user goes to http://us.mcafee.com/default.asp and clicks Add to Cart for
> any McAfee product, the user is redirected to a page which says:
On all sites like http://download.mcafee.com/us/eval/evaluate2.asp where you can
use "Add to cart"  you get the error page
http://us.mcafee.com/root/genericURL.asp?genericURL=/common/en-us/html_files/nonIE.asp.

So still not working.

Comment 12

[Felix Miata]

*** Bug 361184 has been marked as a duplicate of this bug. ***

Comment 13

[Matthias Versen [:Matti]]

Is this still an issue ?

Comment 14

[Dave Garrett]

(In reply to comment #13)
> Is this still an issue ?

Well, with Firefox 3.5.7 under Linux I can go to products, click a product, add to cart, shut up popup, and no problems. Namoroka is not so lucky, and gets a "Please note that Microsoft Internet Explorer 6.0 (or higher) or Firefox 1.5 (or higher) or Chrome is required to purchase and install McAfee products." So while there is clearly still some user agent sniffing shenanigans going on here, the original bug (document.all JS) has apparently since been dealt with. WFM.