232249 - SMTP relaying denied dialog box does NOT show the SMTP server involved!

Status: RESOLVED DUPLICATE of bug 123337

(MailNews Core :: Networking: SMTP, defect)

Description

[David Peterson]

User-Agent:       
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.5) Gecko/20031107 Debian/1.5-3


I recently came across a problem with mozilla mail where I was re-setting the
"default SMTP server" to the value for my local network, but was still receiving
"5.7.1 Relaying Denied" errors. After wasting a lot of time with the sys-admin
on the server side, I came to realise that mozilla mail was not respecting the
default SMTP server setting. This was because the default server settings were
INADVERTANLY overridden using the "Advanced" button in the "Server Settings" tab
for the account (Note to UI designers: VERY NON-OBVIOUS!)

The bug however could be put more simply: When the "relaying denied" dialog box
error is displayed, the name of the SMTP HOST is not displayed. This can lead
you to think it's your default host refusing relaying, when in fact it was not.

At the URL above, I have put 4 screenshots. The first shows the relaying denied
error - note no HOST information. The second shows a packet-sniffer grab I used
to work out what WAS going on. The third shows the Advanced tab where the
default server was being overridden, and the fourth shows the fix, which is
simply to change it to default server.


Can I suggest that the easiest solution would be simply to display the name of
the SMTP HOST in the "relaying denied" dialog box shown (screenshot #1). This
would enable a novice user to more quickly diagnose the problem and fix their
settings (without the use of a packet sniffer!) :)

Reproducible: Always
Steps to Reproduce:
1. Override default SMTP server in account settings (especially without
realising it!)
2. Attempt to relay email
3. Sending fails ... error dialog produced
4. Get very confused as to why!

Actual Results:  
A dialog box "5.7.1 relaying denied" is shown, but the name of the SMTP HOST
concerned is NOT shown in this error box.

Expected Results:  
The error message should contain the name of the SMTP HOST which denied the
relaying, in order to speed up identification of the problem.

None.

Comment 1

[Jo Hermans]

*** This bug has been marked as a duplicate of 123337 ***