Can't import mail or address from Outlook



MailNews: Address Book & Contacts
14 years ago
13 years ago


(Reporter: Jon M. Crate, Unassigned)


Windows 2000

Firefox Tracking Flags

(Not tracked)




14 years ago
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6) Gecko/20040113

I have an > 400 MB Outlook.pst with a large DB of addresses and have saved
important e-mails in a variety of folders.  I've been fighting this for three
weeks.   I did not want to install Outlook on this new PC, but had to for
Mozilla mail  to import addresses or mail.  All recent efforts have also failed:
Made Jon an Administrator, Mozilla was uninstalled, Outlook was ironed out and
works great in both Admin & Jon.  Moz brouser & Moz mail work great except for

When attempting to import mail -> "An error occurred importing mail from
Outlook: Unable to find mail to import. Check to make sure the mail application
is correctly installed on this machine".

When attempting to import addresses -> "Addresses successfully imported from
Outlook: No address books found to import". 

Reproducible: Always
Steps to Reproduce:
1. Can not import either mail or addresses

Actual Results:  
Import Addresses states success, but none found
Import E-mail states error, unable to find any mail.

Expected Results:  

Comment 1

14 years ago
Are you sure Outlook was the default mail application?
Make it the default and ensure Preferences/Mail&Newsgroups/General Settings/Use
Mozilla Mail as the default mail application is unchecked.

I experienced the same problems like you, but with the above changes it imported
mail successfully.
Product: Browser → Seamonkey


13 years ago
Assignee: sspitzer → mail
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
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Based on comment #1 which hasn't been responded to (after >1 year), I'm marking
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Last Resolved: 13 years ago
Resolution: --- → WORKSFORME
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