237374 - Maps in http://www.mapquest.com do not print correctly - many details missing from printout

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Lawrence H. Robins]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.6) Gecko/20040113
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.6) Gecko/20040113

This is a problem I have been having with Mapquest through several versions of
Mozilla.  The map displays correctly on the screen and in Print Preview mode,
but when I actually print the map many of the details (streets, park boundaries,
etc.) are missing, as if "whited out"; all of the text (street names, park
names, etc.) is printed.  The problem occurs consistently whether I use the
"Send to Printer" button in Mapquest (javascript:window.print()), the
"File:Print..." command in Mozilla, or the "File:Print Preview:Print..." command
in Mozilla.  The problem still occurs when I check the "Print Background (colors
& images" button in Page Setup.  The problem does NOT occur when printing from
Internet Explorer version 6.0.2800.1106 on the same system.  My printer is a
Lexmark Optra E+ laser printer (old model, not currently sold) using the PCL
8.01 driver (provided by the vendor, Lexmark).

Reproducible: Always
Steps to Reproduce:
1. go to http://www.mapquest.com
2. enter address, such as "8132 Lee Hwy" in the "Address or Intersection" field;
"Falls Church" in the "City" field; "VA" in the "State" field; and "22042-1112"
in the "ZIP Code" field.  (This is just an example, any valid address should
give the same results.)
3. Click "Get Map" button.
4. A new page should appear that displays the map with "Zoom In ... Zoom Out"
buttons to the right of the map.  Now click the "Print" button above the map.
[Or you can enter the full URL I gave above, which should take you to the same
place as steps 1 to 4.]
5. A new page should appear that shows the printable map (larger size on screen,
no "Zoom" buttons).  Now print the page with the "File:Print" command in Mozilla.
Actual Results:  
The page prints, but most of the graphical details of the map are missing as if
"whited out".  The text in the map, such as street names, does print.


Expected Results:  
Should have printed the map with full detail like Internet Explorer does on the
same system.

Comment 1

[Boris Zbarsky [:bzbarsky]]

Sounds like a Windows image printing issue (prints fine on Linux).

Comment 2

[Goi]

This happens to me as well on even the latest Firefox 1.5 builds. However, print preview also shows the incorrect layout. Entire pages can be white out. I think it's quite a serious bug some most people would want to print out directions. Also I'm on XP so it's not only Win98, and both Opera and IE prints the pages out correctly so it's probably not a Windows problem either.

Comment 3

[Goi]

This happens to me as well on even the latest Firefox 1.5 builds. However, print preview also shows the incorrect layout. Entire pages can be white out. I think it's quite a serious bug some most people would want to print out directions. Also I'm on XP so it's not only Win98, and both Opera and IE prints the pages out correctly so it's probably not a Windows problem either.

Comment 4

[Matthias Versen [:Matti]]

Is this still an issue ?

Comment 5

[Wayne Mery (:wsmwk)]

do you see this issue still with version 3.6 or 4.0 beta?

Comment 6

[Mats Palmgren (inactive)]

WORKSFORME, Firefox 4 RC1 on Windows 7.