241734 - shared IMAP folders aren't displayed in folder list if not subscribed to parent folder

Status: NEW

(MailNews Core :: Networking: IMAP, defect)

Description

[Seva Gluschenko]

User-Agent:       Mozilla/5.0 (X11; U; FreeBSD i386; en-US; rv:1.7b) Gecko/20040422
Build Identifier: Mozilla/5.0 (X11; U; FreeBSD i386; en-US; rv:1.7b) Gecko/20040422

After upgrading from Mozilla-1.6 to Mozilla-1.7b I can't see any shared folder
in "Shared Folders"->"Company_Internal" while Mozilla-1.6 showed them fine.
Browsing folder subscriptions show all the relevant folders marked, but
nevertheless, the folder list remains hidden.

BTW, I didn't found that dialog which selects how many folders to display (all
or subscribed only), but I don't think it matters really 'cause I can't see
subscribed folders.

Reproducible: Always
Steps to Reproduce:

Comment 1

[David :Bienvenu]

Can you generate an imap protocol log? Thx.

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

Comment 2

[Seva Gluschenko]

Attachment: IMAP session log, problems

Okay, here is the log of failed access to shared folders (from Mozilla-1.7b)

Comment 3

[Seva Gluschenko]

Attachment: IMAP access, shared folders. successful

and here is the successful connection log (from Mozilla-1.6)

Comment 4

[David :Bienvenu]

OK, unless you've edited the log severely, you're only subscribed to one
sub-folder in the shared folder namespace, and you're not subscribed to its
parent. I.e., you're subscribed to Shared Folders.some-company.aliases but not
to Shared Folders.some-company...My guess is that's causing us a problem, though
I don't know why it would...Is it the case that you're really only subscribed to
that one folder, or is the log edited?

Comment 5

[Seva Gluschenko]

Well, I of course severely edited the log due to non-disclosure policy of the
company. But anyway, you found the root of the problem, I've been indeed
subscribed to Shared Folders.some-company.aliases but not to Shared
Folders.some-company. Turning on subscription to Shared Folders.some-company
fixed the problem. Thanks a lot.

Comment 6

[David :Bienvenu]

I'm glad it's working, but we should definitely be handlng that case...I'll try
to recreate it.