250604 - Guided bug report page should link to how to get talkback id

Status: RESOLVED FIXED

(Bugzilla :: Creating/Changing Bugs, defect)

Description

[gekacheka]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2

The guided bug report page (such as 
http://bugzilla.mozilla.org/enter_bug.cgi?product=Browser&format=guided
) mentions talkback ids:

"Add any additional information you feel may be relevant to this bug, such as
..., a Talkback crash ID, ...", 

but there is little clue about how to get the talk back crash id.

1. Add a destination anchor id, say <a id="talkback-ids"></a>, on to the
following paragraph in 
http://www.mozilla.org/quality/bug-writing-guidelines.html

"If your problem is Mozilla crashing, Talkback data is very helpful to engineers
trying to diagnose the problem. If you can consistently reproduce the crash,
please download a build with Talkback and install it. Then, do what is necessary
to reproduce the crash, and follow the instructions for sending crash data to
the server. Lastly, run the program components/talkback.exe (Win32) or
components/talkback/talkback (Unix) and find your "Incident ID". Include this
with the bug report. Please don't paste the raw Talkback data into your bug."

2. Link "Talkback crash ID" in the guided bug report page 
http://bugzilla.mozilla.org/enter_bug.cgi?product=Browser&format=guided
to the above paragraph, with a link like
<a
href="http://www.mozilla.org/quality/bug-writing-guidelines.html#talkback-ids">Talkback
crash ID</a>



Reproducible: Always
Steps to Reproduce:
1.
2.
3.

Comment 1

[Dave Miller [:justdave]]

Gerv owns this page

Comment 2

[Mats Palmgren (inactive)]

There's evidence that this is needed (bug 380734 and many other).
Could we simply make the text "Talkback crash ID" link to
http://kb.mozillazine.org/Quality_Feedback_Agent

Comment 3

[Kent Paul Dolan]

W(In reply to comment #2)
> There's evidence that this is needed (bug 380734 and many other).
> Could we simply make the text "Talkback crash ID" link to
> http://kb.mozillazine.org/Quality_Feedback_Agent
> 

That would work for me. At your suggestion, I went to that
page, and was then easily able to provide Talkback IDs for
four incidents caught for the same bug 380734, something
that had previously been something I had no clue how to do
when developers requested it for many years now.

xanthian.

xanthian.

Comment 4

[Gervase Markham [:gerv]]

Attachment: Patch v.1

Here's a one line patch which does what you ask.

Gerv

Comment 5

[Frédéric Buclin]

Comment on attachment 266648 [details] [diff] [review]
Patch v.1

r=LpSolit a=LpSolit for Bugzilla

Comment 6

[Gervase Markham [:gerv]]

Checking in template/en/default/bug/create/create-guided.html.tmpl;
/cvsroot/mozilla/webtools/bugzilla/template/en/default/bug/create/create-guided.html.tmpl,v  <--  create-guided.html.tmpl
new revision: 1.38; previous revision: 1.37
done

Gerv

Comment 7

[Kent Paul Dolan]

Does this change need some time to propagate?
A quick check of page:
https://bugzilla.mozilla.org/enter_bug.cgi?product=Mozilla%20Application%20Suite&format=guided
shows the boldfaced suggestion under "additional information" to use a
"talkback crash id" is still plain text rather than a link.

xanthian.

Comment 8

[Gervase Markham [:gerv]]

> Does this change need some time to propagate?

Yes - probably a couple of months, until the next time bugzilla.mozilla.org gets updated.

We don't run our production servers out of CVS :-)

Gerv

Comment 9

[timeless]

by the time we want this to propagate we'll probably replace it with breakpad :)

Comment 10

[Gervase Markham [:gerv]]

I did actually ask bsmedberg whether there was a breakpad user documentation page he'd like me to link to as well, but he said there wasn't yet.

Gerv