251310 - Can't sign up for Disney Online

Status: RESOLVED EXPIRED

(SeaMonkey :: General, defect)

Description

[era+mozilla]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040413 Debian/1.6-5
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040413 Debian/1.6-5

Sorry for the Summary, couldn't resist :-)

I've tried to fill out the form at http://register.go.com/disney/register but it
just loops back to the same page when I click the submit button.

I am not certain that this is a browser / advocacy type of problem but I can't
come up with any other good explanation either.

Reproducible: Always
Steps to Reproduce:
1. Fill in all fields on the form
2. (Make sure you uncheck the "I want a birthday greeting" checkbox and) click
submit
3. Be presented with the same page again, as if you had failed to fill in
something, but with no indication what's wrong (other than that they apparently
insist that Mickey should be allowed to send you a birthday greeting ... but
leaving it checked doesn't help either)

Actual Results:  
Got the same page again, with no error message or anything

Expected Results:  
Should submit the form and accept me as a registered user (ideally, with a step
of confirmed opt in, i.e. send a confirmation email to the address I entered)

There's something on Disney's main site about "upgrading to a
standards-compliant browser" and suggesting IE5 or Netscape 7 ...

As noted above, I'm not sure if this page works with IE5 and I have no way to
test that. Probably verifying that would be a useful first step in diagnosing this.

Comment 1

[Mats Palmgren (inactive)]

I registered successfully using nightly build 2004-07-13-06 and also
with Mozilla 1.6 on Linux.
Do you have any 3rd party plugins or Mozilla extensions or themes installed?
Could you try again just to rule out that it was a temporary server problem?

Comment 2

[era+mozilla]

I have a couple of extensions and a theme, in fact.

* I'm running with the tabbrowser-extensions as installed via the Debian package
mozilla-tabextensions 1.10.2004061401-1
<http://white.sakura.ne.jp/~piro/xul/_tabextensions.html.en>

* I'm using <http://recall.mozdev.org/> which I installed as root (wouldn't work
otherwise; see bug) -- the most recent version isn't very recent (Dec 2003 IIRC)

* I'm using the "Lo Fi Classic" theme, prerelease for Mozilla 1.6, downloaded
and installed a few weeks ago

Under this configuration, I still can't register. I'll try again with a bare
Mozilla and no extensions but I don't know when I'll have the time to set that up.

Thanks for looking into this.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.