254453 - Entire Inbox is lost if just on e-mail has/is a virus.

Status: RESOLVED DUPLICATE of bug 116443

(MailNews Core :: Database, defect)

Description

[Andreas Lehmann]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040803
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040803

Hi,
I am a big fan of Mozilla Mail/News, specifically because of the great search
options to plow through old e-mails. I keep huge Inboxes over years, adding
maybe  1-3 useful e-mails that I keep per day, because I never know if I would
need some info from old e-mail again.
I also run a virus protection software (Symantec Norton Antivirus Corporate
Edition), which checks incoming mail, and which I like. Now, if the anti-virus
software detects a virus and cannot clean it, it quarantines the entire Mozilla
Mail/News Inbox into a safe location, where the virus cannot act. Since viruses
cannot always be fixed, there are two ways out: 1) delete entire Inbox, or 2)
restore Inbox and try to delete the virus otherwise. Mostly, I choose 2), then
opening the Inbox using TextPad and deleting the virus manually. However, this
does not always work. Sometimes it is not even possible to open the Inbox using
TextPad. I suggest to have some form of pre-Inbox to make it possible that virus
software can isolate the infected e-mail without affecting other e-mail.

Reproducible: Sometimes
Steps to Reproduce:
1. Get a recognized virus in a junk mail or its attachment.
2. Norton Antivirus quarantines entire Mozilla Mail/News Inbox.
3. If virus cannot be repaired or deleted through other software such as
TextPad, the entire Inbox is lost.

Actual Results:  
Mozilla Mail/News Inbox is lost.

Expected Results:  
Add e-mail to Mozilla Mail/News Inbox only after checking through virus
detection software.

Comment 1

[Jo Hermans]

*** This bug has been marked as a duplicate of 116443 ***