Open Bug 255102 Opened 20 years ago Updated 2 years ago

Fails to import Outlook account settings

Categories

(MailNews Core :: Import, defect)

Product:
MailNews Core
Component:
Import
Platform:
x86
Windows XP
Type:
defect

Tracking

(Not tracked)

People

(Reporter: shikkie, Unassigned)

References

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2

When attempting to use the migration (or tools-import) for Outlook mail
accounts, they fail to import. The migration wizard gives no error, but when
using tools-import I get this error:
"An error occured when importing settings. Some, or all, of the settings may not
have been imported."



Reproducible: Always
Steps to Reproduce:
1. Tools-Import
2. Select Settings, click next
3. Select Outlook, click next

Actual Results:  
Error message is displayed

Expected Results:  
Import Outlook settings.

Testing as part of the #mozillazine testing on 8/10/2004. Office 2003 with
latest patches, Windows XP SP 1 with latest patches (no SP 2).

Using the latest build availible as specified in the topic of #mozillazine

* Topic is 'Welcome to the "Great Thunderbird Migration Bonanza" BugDay event on
#mozillazine.  Just shout "Asa, I need help!" if you need help. Get Thunderbird
at  http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-0.8/'
* Set by Asa!asa@gw.office.mozilla.org on Tue Aug 10 17:39:51
do any of your mailboxes have / in the name? if so, it'd likely be a dup of bug
219586.
No. Two mailboxes are one word, the other two are mail.somedomain.com.

Although, one of them is the Hotmail HTTP mail account you can setup in Outlook
2003.
(In reply to comment #2)
> No. Two mailboxes are one word, the other two are mail.somedomain.com.
> 
> Although, one of them is the Hotmail HTTP mail account you can setup in Outlook
> 2003.

I have experienced the same bug (Thunderbird 0.9 / Windows XP SP1 / Outlook 2003)
Importing from Outlook 2003 version (11.6359.6360) SP1
Part of Microsoft Office Professional Edition 2003.  The POP3, SMTP and username
information did not get transfered to the Thunderbird 1.0 instillation (version
1.0 (20041206)) I just did.  The e-mail, itself, transfred and I looked up the
setting in Outlook, and enterthem as needed, but with this 1.0 release of
Thunderbird, I thought it would be a little more seemless.
Confirmed with Thunderbird 1.0 final importing settings from Outlook 2003 
version (11.6359.6360) SP1 fails.
Mailbox names have "-" character and some spaces, can helps?
Not a TB auto-migration bug -> Core:MailNews:Import
Assignee: mscott → nobody
Component: Migration → MailNews: Import
Product: Thunderbird → Core
Version: unspecified → Trunk
Cannot import settings:

        An error occurred while importing settings. Some, or all, of the
        settings may not have been imported.

version 1.0+ (20050518)
version 1.0.2 (20050317)
Microsoft Office Outlook 11.0.6353.6408 SP1
The problem still exist with latest Alpha. 
When importing the Inbox file grows up to tens of gigabyte and most of it is
filled with junk like this:
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I suppose this process is infinite so I didn't wait till TB's profile will waste
all my HDD space. 
A Korean user reported the same symptom as described in comment #4. (i.e. could import messages, but not account settings) He tried TB 1.5RC2 and MS Outlook 2003.
I've just confirmed that indeed TB fails to import account settings from Outlook 2003 (it's Windows 2003 server). The error message I got is the same as the one in comment #7.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Software\\Microsoft\\Office\\Outlook\\OMI Account Software\\Microsoft\\Office\\8.0\\Outlook\\OMI Account Manager

Firstly, the registry for Outlook 2003 is <Current User>\Software\Microsoft\Office\11.0\Outlook, but our import code takes look at only the two listed above. Secondly, somehow on my computer, there's no subkey 'OMI Account'. I can't figure out where account settings for Outlook 2003 are stored in the registry. 
It's hidden in a completely unexpected location. (I googled and found this at

http://www.techspot.com/vb/all/windows/t-8927-Outlook-2003-Accounts-File.html )


HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook\9375CFF0413111d3B88A00104B2A6676

There are a bunch of subkeys under this key, only one of which has subkeys. These  subkeys hold account settings for mail accounts. I'm not sure whether '9375CFF0413111d3B88A00104B2A6676' is invariant across installations/versions or it's installation/version-specific.
QA Contact: import
Product: Core → MailNews Core
Flags: wanted-thunderbird3?
I don't have outlook so can't check reg settings. But doing other things I noticed nsOERegUtil.cpp has a provision for expanding regsettings, such as those that refer to folders as %userprofile% or such whereas nsOutlookRegUtil.cpp doesn't. Don't know what impact that would be in locating folders with the email.

Most likely outlook changed its location on some revision like oexpress. Maybe easy fix like Bug 466753
Summary: Fails to import Outlook 2003 account settings → Fails to import Outlook account settings
Problem still exists with latest release

Thunderbird version 2.0.0.21 (20090302)

Outlook2003 (11.8217.8221) SP3

OS Vista Home Premium Version 6.0.6001 Service Pack 1 build 6001

Imports all message (including attachments) but no settings
Severity: normal → S3
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