258239 - Mozilla Mail cannot print CJK (chinese, japanese, korean) text

Status: RESOLVED EXPIRED

(Core :: Printing: Output, defect)

Description

[Lawrence Lim]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4.1) Gecko/20031030
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4.1) Gecko/20031030

Mozilla Mail has problem printing CJK text. 

Reproducible: Always
Steps to Reproduce:
1.Start Mozilla Mail
2.Input CJK text into the Mail Message area

Actual Results:  
Input and display is good. But priting on paper only produce empty
square boxes.

Expected Results:  
Printing should not be empty square boxes.

Printing from Mozilla Browser is ok.

Version-Release number of selected component:
mozilla-mail-1.7.2-0.3.0

Comment 1

[Frank Wein [:mcsmurf]]

Do you print via PostScript? What printer do you use?

Comment 2

[Lawrence Lim]

(In reply to comment #1)
> Do you print via PostScript? What printer do you use?

Apologies for my late response.

Yes, I did print via PostScript. And I am using a CUPS printer.

Comment 3

[Christopher Aillon (sabbatical, not receiving bugmail)]

Lawrence, is this a problem with mail only, or with the browser too?  If its a
problem in firefox and mozilla then this lets get this moved to Printing.

Comment 4

[Lawrence Lim]

Yes, both firefix and thunderbird have the same bug of not able to print indic
characters.

bengali: জক্পিু
gujarati: જદરેવમર્
hindi: सेर्र्पिप
punjabi: ਜਹਲੇੁਾਰੈਲੇਵ
tamil: தாீமஸோ

Moving to printing component, as suggested by Chris.

(In reply to comment #3)
> Lawrence, is this a problem with mail only, or with the browser too?  If its a
> problem in firefox and mozilla then this lets get this moved to Printing.

Comment 5

[Lawrence Lim]

My apologies, the cut and paste did not work out well previusly.
/me try again. :-)

bengali: জক্পিু
gujarati: જદરેવમર્
hindi: सेर्र्पिप
punjabi: ਜਹਲੇੁਾਰੈਲੇਵ
tamil: தாீமஸோ

(In reply to comment #4)
> Yes, both firefox and thunderbird have the same bug of not able to print indic
> characters.
> 
> bengali: জক্পিু
> gujarati: જદરેવમર્
> hindi: सेर्र्पिप
> punjabi:
ਜਹਲੇੁਾਰੈਲੇਵ
> tamil: தாீமஸோ
> 
> Moving to printing component, as suggested by Chris.
> 
> (In reply to comment #3)
> > Lawrence, is this a problem with mail only, or with the browser too?  If its a
> > problem in firefox and mozilla then this lets get this moved to Printing.

Comment 6

[Lawrence Lim]

Attachment: indic text for use as message body

Comment 7

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 8

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.

Comment 9

[Jean-Marc Desperrier]

For info, this bug is referenced by :
https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=131867

It might be just a configuration problem that's specific to the redhat configuration. Empty square box look like Mozilla *thinks* it has found an adequate font.