259142 - rei.com - online store doesn't work with Mozilla

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Jamie Zawinski]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.2) Gecko/20040803
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.2) Gecko/20040803

You can't use Mozilla 1.7.2 on Linux to order things from REI.  I complained to
them via their feedback form, but they don't care.   I guess this is what Tech
Evangelism bugs are for?

My guess is that they are doing user-agent sniffing and screwing it up.


I wrote:
>
> I am unable to order anything from your online store: I get to the page
> where I choose my shipping method, click Continue, and it gives me a
> blank page, every time.
>
> I am using Mozilla 1.7.2 on Linux (Fedora Core 2.)
> 
> The order went through when I used a friend's Mac (Safari, OSX) so it's
> not that your site was down at the time: it really just doesn't work
> with Mozilla.

Infuriatingly, they wrote:
>
> The Mozilla browser does not work well with REI.  Internet Explorer
> or Netscape is available to our customers.  Using your friends Mac is
> a great option, also.
>
> Please let us know if we can be of further assistance.
>
> Teresa F.
> REI Online Customer Service


Reproducible: Always
Steps to Reproduce:

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Comment 2

[Nora Guy]

REI not only doesn't support Firefox, they badmouth it too!

You have been connected to Bud M.
Bud M: Hi Nora!  Please wait a moment while I check on your question.
Bud M: Thank you so much for the information.
Bud M: Can you give me one example please.
Bud M: Are you using a Mac?
Nora: You're welcome. Some pages are back, but women's bikes were down 
a couple of mintues ago.
Nora: Firefox on Windows XP
Bud M: That is the issue more than anything else.
Bud M: There are issues with Firefox that are being worked on.
Nora: K, thankx
Bud M: Software companies should make them compatible before releasing 
them.
Bud M: You bet.
Bud M: Have a great day.
Bud M: Have a great day and thank you for using REI LiveHelp! If you 
would like a transcript of this LiveHelp session for later reference, 
click on the printer icon in the bottom right-hand corner of this window 
before the session ends. Once this session is completed, you will not be 
able to print it.

Comment 3

[Chris Lawson (gone)]

Someone seems to have handed REI a large helping of clue, because this works fine in both Camino trunk and Firefox 2 now. I can go to the site, browse items, add them to my cart, and check out (I didn't actually complete an order, however) without any issues. FIXED by whatever REI has done since Bud so rudely suggested that it was Firefox's fault.