259922 - Realplayer 10 buttons go blank during video playback

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Alan Ploshchansky]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10

When you visit News.com and click to watch an interview and select Realplayer as
your desired player and begin to watch it you experience problems when you click
"pause" "stop" or any other buttons on the player during viewing. The other
buttons simply blank out. 

Reproducible: Always
Steps to Reproduce:
1.Visit News.com and click on any video interview from the side panel.
2.Choose RealPlayer as your default media type.
3.During interview playblack, click pause or any other button on the player and
notice the other buttons go blank.

Actual Results:  
The other buttons on the player simply go blank.

Expected Results:  
The other buttons should stay constant and not blank out when you click pause or
any other button.

Comment 1

[David Janes]

This happens on any web-site with an ambedded RealPlayer, for example
http://www.bbc.co.uk.

Although it's an issue with RealPlayer (as Windows Media Player works fine) Real
tell me that only Internet Explorer is supported, although it works with
Netscape :(.

Comment 2

[David Janes]

According to Real's customer support "RealNetworks is currently working on the
working of Realplayer with Firefox", although they wouldn't confirm that Firefox
will be officially supported (as IE is).

Comment 3

[David Janes]

What's the situation with this? Anyone know if it will it be fixed for 1.0?

Comment 4

[Schorsch]

I think no one know it because noboady ansered in bugreport and mozillazine :-(.


(In reply to comment #3)
> What's the situation with this? Anyone know if it will it be fixed for 1.0?

Comment 5

[Gids Goldberg]

I can reproduce this bug reliably on Firefox 1.0, but not on the trunk, can
anyone else confirm the same issue from a trunk build?

Comment 6

[Max Edwards]

I can confirm this behaviour - try the "Audio Video Console" popup at
http://www.bbc.co.uk

To boot, the "Full Screen" link in the same console does not work (it works in
IE...)

Oh, and should it really take that long to come back to the foreground after the
task has been paged out by Windows 2000? Seems to take forever, and to start up.
Really want to love this browser but it's extremely sluggish when you haven't
been using it for a while.

Keep up the good work...

Comment 7

[Jim Roberts]

(In reply to comment #5)
> I can reproduce this bug reliably on Firefox 1.0, but not on the trunk, can
> anyone else confirm the same issue from a trunk build?

I can confirm this bug using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8b2) Gecko/20050219 Firefox/1.0+

Tested the following page although I see the same behavior on any website with
embedded real media:
http://www.cbsnews.com/sections/i_video/main500251.shtml

Unfortately, I don't know enough to determine if the problem is with
nppl3260.dll or how Firefox renders the controls.

In the official 1.0 release of Firefox, using the ActiveX plug-in and enabling
support for Real Player, the controls do not behave in this manner.

Comment 8

[Jim Roberts]

It seems the latest Realplayer plugin for Windows, nppl3260.dll (version
6.0.11.2105) doesn't exhibit this problem.

Tested using:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4) Gecko/20050720
Firefox/1.0+

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.9) Gecko/20050711
Firefox/1.0.5

Comment 9

[Gids Goldberg]

This now WORKSFORME in Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.7.10) Gecko/20050717 Firefox/1.0.6 (ax). I had to manually copy over the
new version of  nppl3260.dll to fix the bug. I have updated
http://kb.mozillazine.org/RealPlayer#Vanishing_Controls to reflect the new state
of affairs. 

Comment 10

[Andre Klapper]

Closing as per comment 9.
Please reopen if this is still a problem (seven years later).