268686 - Scroll bars not displayed in preview. User surprised by 2nd page being blank

Status: RESOLVED EXPIRED

(Core :: Print Preview, defect)

Description

[Jim Ronback]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.3) Gecko/20040910

Preview does not display scroll bars when the frame within the page has scroll
bars. As a result the user is mislead in thinking that the second page will be
printed instead of appearing blank. Preview must display the additional scroll
bars of the frame as they appear upon the screen. This may explain why there are
so many bugs logged against the printer/ preview function. It should behave the
same way as IE 6.0


Reproducible: Always
Steps to Reproduce:
1. Go to http://amap.no/acia/
2. Select the first document in the frame which points to:
http://amap.no/workdocs/index.cfm?dirsub=%2FACIA%2Foverview
3. Print the resultant long page which appears
4. Two pages get printed but the second is blank except for the header and
footer. The contents get truncated to one page even when it printer is set up to
"shrink to fit". 

Actual Results:  
Two pages get printed but the second page in preview as well as printed page is
blank except for the header and footer. The contents get truncated to one page
even when the printer is set up to "shrink to fit". The scroll bars on the top
and bottom of the frame do not show up in the preview or the printed page

Expected Results:  
The second page should be printed with its contents along with the first.
The only way to get the entire contents requires that I open the document
selection into a new window and manually shrink it to 60%.
I suspect the "shrink to fit" print function is not working when printing the
contents of a frame. Also the scroll bars should be displayed for the frame
selected.

I'm using a HP Laserjet 1000 printer.

When I try to do the same thing with IE 6.0.2800.1106 the preview shows another
framed window within the page showing the additional scroll bars on the side and
bottom. In the preview, the user can immediately see that he will get a
truncated page. This is his cue to open the frame in a new window. What's
missing in Mozilla is the display of the framed window with its scroll bars
within a window. This may explain why there are so many bugs logged against the
printer/ preview function.

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.