275668 - Include info on enabling/disabling plugins

Status: RESOLVED WORKSFORME

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Jeff Walden (gone starting June 8)]

We need to respond to the complaint about no info in Help on disabling possibly
evil stuff.  As we don't have a document for plug-ins, I'm not sure exactly how
we'll add in that info for them.  It's easy enough to add the info for
extensions/themes (assuming we want to do this for themes, that is), but without
a handy spot for plug-ins, that may be more tricky.

Suggestions on the plug-in aspect of this?

Comment 1

[Chris Blore]

How about a separate heading Plugins under Downloads subheading (under Options)
in the help viewer? Plugins are already mentioned there anyway so you could then
expand on this a bit more.

Alternatively, you could do a 'Security' section (or similar) for the help
viewer under which you could then place the information on Cookies, Popup
blocking, Extensions, Themes and Plugins. 

Comment 2

[Steffen Wilberg]

We've already covered uninstalling themes and extensions. You can't disable
themes since they're either in use or not. We might want to explain how to
disable extensions.

You can disable plugins in Options->Downloads->Plugins, but it was said that
"this option only prevents plugins from loading when their associated file types
are opened on their own, not when they are embedded in a page".
http://www.mozillazine.org/talkback.html?article=5808

So we might want to explain how to delete plugins.

Comment 3

[Jeff Walden (gone starting June 8)]

We need to at least consider this for 1.1.

Comment 4

[Steffen Wilberg]

The add-ons part is done. Plug-ins is left.

Comment 5

[Steffen Wilberg]

Moving over to SUMO.
In Firefox 3, Plugins can be enabled or disabled in the Add-ons manager (bug 339056).

This should be mentioned here:
http://support.mozilla.com/kb/Customizing+Firefox#Disabling_Enabling_and_Uninstalling_Add_ons:
"If you want to get rid of an extension"...
"Themes can only be uninstalled"...
Add something like: "Plugins can be enabled or disabled".

Comment 6

[Bo]

I can't edit the locked ((Customizing Firefox|#Disabling Enabling and Uninstalling Add Ons)) article, but we now have ((Troubleshooting plugins)) and ((Uninsalling add-ons)), which document how to enable/disable/remove plugins.

[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins]
[http://support.mozilla.com/en-US/kb/Uninstalling+add-ons]

Comment 7

[Chris Ilias [:cilias]]

Resolving as WFM, based on comment 6.