276485 - hp.com - Partner Portal page rejects browsers with "Firefox" in user-agent string via server-side sniffing

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[mel austin]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Message on screen:
XML parsing error: not well-formed
Location: http://h20196.www2.hp.com/prmportal_enu/usa/start.swe?SWECma=Login

Reproducible: Always

Steps to Reproduce:
1.in url window tpye "www.hp.com/partners/us" and enter 
2.or type "http://h20196.www2.hp.com/prmportal_enu/usa/start.swe?SWECma=Login"
and enter
3.

Actual Results:  
message appears as shown under details above

Expected Results:  
The Hewlet Packard partner login in page should appear

Comment 1

[Felix Miata]

I get error 404

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.

Comment 2

[Felix Miata]

On 2nd try I get redirected to
https://h20196.www2.hp.com/prmportal_enu/usa/start.swe?_sn=srTdunj4S961Cfbry0Smc3NUuCftlr4FBOEyZMBlKsI_&SWECmd=Login&SWEFullRefresh=1&SWEFullRefresh=1
which loads just fine in trunk.

Comment 3

[Benedikt Kantus]

*** Bug 277436 has been marked as a duplicate of this bug. ***

Comment 4

[Benedikt Kantus]

Please see bug 277436 for additional comments.

Comment 5

[Chris Lawson (gone)]

There's definitely something fishy going on here.

In Firefox 2, I consistently and reliably get redirected to

http://h20375.www2.hp.com/portal/error_display.jsp

when loading http://www.hp.com/partners/us . The page actually displays for an instant, and then the error page comes up.

In Camino trunk, I get redirected to

http://h20375.www2.hp.com/portal/site/publicpartner-portal/?lang=en

which loads fine.

There are a few CSS warnings in Firefox's Error Console, but nothing that would explain the redirect.

They're doing a bunch of browser-sniffing in

http://welcome.hp-ww.com/js/hpweb_utilities.js

but it looks largely benign and/or sane.

Likewise with the sniffing in

http://h20375.www2.hp.com/portalweb/spp/js/sppFunctions.js

It's entirely possible they're doing something server-side that's breaking Firefox 2 but not unrecognised Gecko browsers like Camino. Confirming for further investigation on the part of...somebody.

Comment 6

[Chris Lawson (gone)]

If I clear all hp.com cookies (there were only three, two of which were the same as those given to Firefox and the third of which was a JSESSIONID cookie that I'm sure isn't related to this problem) and ensure Camino has "firefox" in the UA string, I can reproduce the error in Camino as well. If I clear cookies again and remove "firefox" from the UA, the error goes away.

There's some sort of Firefox rejection going on here.

Comment 7

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.