283113 - Bookmarks deleted following XP blue screen

Status: RESOLVED DUPLICATE of bug 193749

(Firefox :: Bookmarks & History, defect)

Description

[David Manton-Hall]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.5) Gecko/20041110 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.5) Gecko/20041110 Firefox/1.0

Following a blue screen, all bookmarks have disappeared.
Firefox was running at the time of the crash.  
The XP crash was unrelated (ATI driver issue).
Upon restarting the machine, and firefox all bookmarks had vanished.

Reproducible: Didn't try

Steps to Reproduce:
1. Have a firefox running.
2. Get a crash
3. Restart machine and firefox

Actual Results:  
Bookmarks vanished.

Expected Results:  
Not have lost the bookmarks.

Whilst critical is perhaps overstating the severity, I have lossed all my
bookmarks as a result - which for me (and presumably others) is rather significant.

Comment 1

[Neil Paris]

Adding dataloss keyword, but I can't test myself (wrong OS).

It might help if you're able to make this easier to reproduce--the steps seem
rather general.

Comment 2

[David Manton-Hall]

I am sorry about the lack of reproducability.
Unfortunately (at least in this case) I don't get blue screens that often.
I can't simulate with a power loss as I use a PC and powering off is an orderly
shutdown.

Comment 3

[Neil Paris]

*** Bug 283115 has been marked as a duplicate of this bug. ***

Comment 4

[Ben Fowler]

(In reply to comment #2)
> ... I use a PC and powering off is an orderly shutdown.

Actually, despite the fact that a shutting down a filesystem and an OS 
should be an orderly process, this kind of dataloss has been seen in
those circumstances. See Bug 193749 "bookmarks and personal preferences are 
lost after system crash due to power failure", its many duplicates and
the advice in http://www.mozilla.org/start/1.5/troubleshooting/

Comment 5

[Ben Fowler]

(In reply to comment #4)
> (In reply to comment #2)
> > ... I use a PC and powering off is an orderly shutdown.
> 
> Actually, despite the fact that a shutting down a filesystem and an OS 
> should be an orderly process, ...

See Bug 170539 Comment 30 : Could there be a problem with software that
scans files for some reason?

Comment 6

[OstGote!]

BSOD -> bug 193749

(In reply to comment #5)
> See Bug 170539 Comment 30 : Could there be a problem with software that
> scans files for some reason?

That vanishes not your bookmarks, only the prefs and mail accounts settings.

*** This bug has been marked as a duplicate of 193749 ***

Comment 7

[Mike Connor [:mconnor]]

sorry for bugspam, long-overdue mass reassign of ancient QA contact bugs, filter on "beltznerLovesGoats" to get rid of this mass change