285573 - New state: FEEDBACK

Status: RESOLVED DUPLICATE of bug 136107

(Bugzilla :: Bugzilla-General, enhancement)

Description

[Mats Palmgren (inactive)]

New state: FEEDBACK

When triaging bugs it's often that the information in the bug report is not
sufficient to make a resolution and that further feedback from the Reporter
is needed, such as a testcase, information on platform details, preference
settings, installed extensions/plugins etc.

I would like a new state value to resolve the bug to in those situations.
Furthermore, I would like the bug to auto-resolve into WORKSFORME/INVALID
after a certain time period if there has been no new comment/attachment added
after it was resolved as FEEDBACK. The time period can be global or
be specified individually per bug when resolving as you see fit.

I could probably manage using [feedback] in the Whiteboard (except for the
auto-resolve bit) but it seems to me the above situation is quite common
so it may warrant its own state value. A separate state also helps in making
it clear to everyone what the status of the bug is - it's been looked at
but more info is needed - which can be used to avoid those when triaging...

Comment 1

[Marc Schumann [:Wurblzap]]

As a workaround, I'd pinpoint bugs needing feedback by a flag. Every once and
again, I'd (manually) search for UNCONFIRMED/NEW bugs having that flag set and
not having been touched in a certain amount of time. I'd mass-close these
WORKSFORME/INVALID.

Comment 2

[Dave Miller [:justdave]]

duplicate of bug 136107?

Comment 3

[Mats Palmgren (inactive)]

*** This bug has been marked as a duplicate of 136107 ***