288961 - Firefox 1.0.2 immediate crash while starting

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Joe Herrmann]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Firefox Setup 1.0.2.exe 4714 kb  (Current file: Look on your website !)

After having upgrading Firefox 1.0 to 1.0.2 everything seemed to be ok. But on
the next day I couldn't start firefox again. Nearly immediatly after having
started Firefox an "exception in blabla: Can't read memory at bla:bla " window
appeared. TCause this cryptic numbers seem to change from try to try
arbitrarily, I assume that they are not really of importance. 
I uninstalled version 1.02 and reinstalled version 1.0. Everything was fine
again and then I updated to version 1.0.2 and again, first it seemed to be ok,
but suddenly (opened a link from inside a Lotus Notes Email) I again got this
error message. And from this moment on the browser becomes unusable.  Have
repeated this process another time and the same problem appeared after some time
(Same afternoon) 
 
Uninstalled the browser and reinstalled version 1.0 and now I'm using version
1.0 since 2 hours without problem and will use it until this problem has been
solved or you should ask for further info to reproduce this error.

Reproducible: Always

Steps to Reproduce:
1. Install Version 1.0
2. Update to Version 1.02
3. Use/Call the browser n-times, n+1 will be a crash ( Guess, n was in average
less than 10 times)

Actual Results:  
Browser crashed immediatly. No other window than the exception window was openend.

Expected Results:  
Should have started.

I'm using firefox since version 0.8 and never had this problem before. It seems
to be bound to Version 1.02. I always use the standard theme.

As I can live with Version 1.0 I see the severity as normal. 

Extensions installed: 
Adblock V.5 d2 nightly 39
Add Bookmark here 0.5.3
mozImage 1.0.0
Google Pagreank Status 0.9.3
Image Zoom 0.1.7
All-in-One Gestures 0.12.4
Star Downloader Integration 1.0
downTHEMall ! 0.9.4

Comment 1

[Adam Hauner]

Joe: Did Talkback start and could you provide Talkback incident ID? Could you
try to run Firefox in "safe mode"?

Comment 2

[Joe Herrmann]

(In reply to comment #1)
> Joe: Did Talkback start and could you provide Talkback incident ID? Could you
> try to run Firefox in "safe mode"?

Adam: You are talking about this Mozilla Feedback Agent ? It appeared as all
other running programs in the bottom bar. But I had to drop it in the task
manager as it didn't want to go.  What do you mean with "safe mode" ?

Comment 3

[Adam Hauner]

Yep, Mozilla Feedback Agent = Talkback. Read
http://www.mozilla.org/quality/qfa.html and provide ID of your incident.

To learn more about "safe mode" read article:
http://kb.mozillazine.org/Safe_Mode_(Firefox)

Comment 4

[Joe Herrmann]

Problem solved !!!

a while ago I have had installed the "Star Downloader" Software and as its use
was limited for 30 days and I decided it as not necessary, I uninstalled it. But
as I now have found out, was the integration into Firefox not removed during the
uninstall process. After I removed this "extension" in Firefox 1.0.2, everything
seems to work well again. No more problems sinc more than ~18 hours. 
Strange that an extension can have such an impact.

Comment 5

[Adam Hauner]

Joe, thanx for info!
Marking WFM regarding previous reporter comment.