303707 - Mozilla cannot play CNN video on the CNN news pages (but FireFox and IE can)

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[Ilka Stromberg]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.11) Gecko/20050728
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.11) Gecko/20050728

Mozilla cannot play CNN video on the CNN news pages (but FireFox and IE can)

Reproducible: Always

Steps to Reproduce:
1.  Go to  www.CNN.com
2.  Choose any news item which has a  WATCH  button next to it.
3.  Click  WATCH.
4.  Windows Media Player simply does not work well inside Mozilla 1.7.11


Expected Results:  
Try it in FireFox or IE and you will see.

I have Windows Media Player 10.

Comment 1

[Chris Thomas (CTho) [formerly [e-mail] [e-mail]]]

> 4.  Windows Media Player simply does not work well inside Mozilla 1.7.11
This makes me think it's a dupe of bugs related to configuration issues.

Comment 2

[Stephen Donner [:stephend] Not actively reading bugmail]

I suspect this might be an evangelism bug: I tested this earlier today and it
worked, but as of this writing, it doesn't.

I double-checked http://jrzycrim.sitesled.com/mozilla/wmp/vidtest-LS.html and it
works there, so maybe their browser-sniffing code is bogus?

Comment 3

[Stephen Donner [:stephend] Not actively reading bugmail]

Okay, I think I've figured this out:

It's bug 303267.

Error: detectWindowsMedia is not defined
Source File: http://i.cnn.net/cnn/.element/ssi/js/1.3/main.js
Line: 638

Error: s_c_il is not defined
Source File: http://i.cnn.net/cnn/.element/ssi/js/1.3/s_code.js
Line: 301

If you go to about:config in your browser URL bar, and change:

browser.sessionhistory.max_viewers from 3 to 0, does that work?

Might need to clear your cache after doing so.

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

er, except that didn't land on the branch, sorry ;-(

/me hides.

Comment 5

[Eileen Carpenter]

I also see this problem, using several different machines and builds. Media
player launches, title of video displays, but nothing plays. Example of link for
button to play video from http://www.cnn.com/ is
javascript:cnnVideo('play','/video/politics/2005/09/03/fema.briefing.sat.chertoff.cnn','2005/09/10');

Same problem on many other sites. E.G. http://www.ifilm.com/viralvideo
link location is javascript:launchPlayer('2678951', 'default','default','',
'channel', '4');
On same site, when realplayer is chosen as preferred viewer, video works.

Comment 6

[Matt Holzmann]

I'm running Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1 on WinXP Pro w/ Win Media 10.00.00.3802 (reinstalled last week) and I have the same problem.  I just downloaded the latest updates, and confirmed that the problem still exists.  This bug started when I updated to Firefox 1.5.  I hate IE, but I love CNN video.  Conundrum.  You guys and gals do great work, and I look forward to your fix.

Comment 7

[Andrew Schultz]

==> plugins

Comment 8

[u52928]

I've had no problem with this on Branch for at least six months, but on 29-30Jun06 CNN revamped site and now videos don't work for me. See:
http://forums.mozillazine.org/viewtopic.php?t=562828&sid=85f3172dd19b1ed3e7f6851d2e8a1651

Corroborated by member supernova_00

Comment 9

[u52928]

With so many reports over time, I'm not quite sure why this is still classified as "Unconfirmed", especially when the severity is "major".

Comment 10

[u52928]

OHHH, please excuse me. I'm having this problem with the Firefox Branch, not Mozilla ... 8-(

Comment 11

[Wayne Mery (:wsmwk)]

Do you still see this problem using the most recent versions of all components?
If you do not, please close the bug with resolution set to WORKSFORME.
If you do, please comment in the bug.