319869 - citibank.com - blocks non-Firefox/non-Netscape Gecko browsers (Camino, Seamonkey, Mozilla)

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[J. Weaver Jr.]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915

Browser rejected by website. Works fine if I spoof; also works fine if you click through.

Reproducible: Always

Comment 1

[OstGote!]

They block only Mozilla Suite and Seamonkey, but not FF and NS.

You're using a browser or operating system that can't take advantage of all the features at citibank.com. For the best online experience, here's what we recommend you use:

Browsers
 	Windows® 2000 or XP	Macintosh® OS X or higher
Microsoft® Internet ExplorerTM	5.5 and higher	Not supported
Mozilla Firefox	1.0 and higher	1.0 and higher
Netscape®	6.2 and higher	6.2 and higher
Safari	Not supported	1.0 and higher
America Online®	7.0 and higher	AOL for OS X
...
If you're not ready to upgrade your browser or don't use one of these operating systems, you can still visit our site by clicking the Continue button.

If you have any questions please call 1-800-374-9700.

Comment 2

[froodian (Ian Leue)]

Hey, here's an interesting tidbit:

https://web-ao.da-us.citibank.com/cgi-bin/citifi/portal/ao_online/editESignTandC.do?BV_UseBVCookie=yes&version=060107#CitibankOnline

Citibank's contract says:

> Citibank® Online
> 
> If you are a Citibank banking client with an activated Citibank® Banking Card, 
> you can access your bank account(s) through the internet using Citibank® 
> Online. All you need is access to the internet with a browser that supports 
> 128-bit encryption, your Citibank® Banking Card number and ATM PIN and you can 
> enjoy the convenience and benefits of this service.

IANAL, but it looks to me like a rejection of browsers that support 128-bit encryption is in clear violation of said contract.

Comment 3

[Chris Lawson (gone)]

Original URL now redirects to

https://web.da-us.citibank.com/cgi-bin/citifi/scripts/login2/login.jsp

Problem still exists, of course. Has anyone tried calling them out on their contract violation in comment 2?

Comment 4

[J. Weaver Jr.]

Setting "general.useragent.extra.notfirefox" to "NOT Firefox/2.0" works for the Citibank website. And yes, I've complained to them about this for _years_, to no effect.  -JW

Comment 5

[Chris Lawson (gone)]

(In reply to comment #4)
> And yes, I've complained to them about this for _years_, to
> no effect.  -JW

Thanks for your efforts thus far; please keep up the good work. Feel free to use their own contract in future complaints. That's an angle I'm not sure anyone's tried yet.

Comment 6

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.