324739 - Printing does not work with Epson RX620

Status: VERIFIED WORKSFORME

(Camino Graveyard :: Printing, defect)

Description

[Jonathan]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051229 Camino/1.0b2
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051229 Camino/1.0b2

Web pages get hung up in the queue.  Brand new printer today.  I have updated drivers to the most recent from the Epson site.  OSX 10.4.4 on a G4 1.67 HGz powerbook.  Printing works fine with Epson Stylus Color 880, Brother MFC-3820CN (via wireless network), Photosmart 7200, Adobe PDF, and any other printer I have used.  Printer works just fine with Mozilla, Safari, even IE and any other app like word, Preview, etc.

Reproducible: Always

Steps to Reproduce:
1. Attempt to print
2. Printing dialogs work just find, print job goes to the queue
3. Printing dialog keeps reverting to stopped; restarting does not fix problem

Comment 1

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

What about Firefox 1.5?  That's Camino's closest relative.

Are there any messages in the Console.log or the CUPS error log (in Console.app, click the Logs toolbar icon, expand the triangle next to /var/log and then the one next to cups; you want error_log)?

Comment 2

[Mike Pinkerton (not reading bugmail)]

someone on camino feedback had a similar problem...if you change the default font, does it start working?

Comment 3

[Jonathan]

Changing the default fonts makes no difference.  Firefox works fine.

CUPS error log when trying to print:
I [26/Jan/2006:18:53:15 -0500] Saving printers.conf...
I [26/Jan/2006:18:53:15 -0500] Printer 'Stylus_Photo_RX620' started by ''.
I [26/Jan/2006:18:53:16 -0500] Adding start banner page "none" to job 1372.
I [26/Jan/2006:18:53:16 -0500] Job 1372 queued on 'Stylus_Photo_RX620' by 'jonathan'.
I [26/Jan/2006:18:53:16 -0500] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 9206) for job 1372.
E [26/Jan/2006:18:53:21 -0500] PID 9206 stopped with status 85!
I [26/Jan/2006:18:53:21 -0500] Hint: Try setting the LogLevel to "debug" to find out more.
I [26/Jan/2006:18:53:21 -0500] Saving printers.conf...

Comment 4

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Can you try setting LogLevel to "debug" (edit /etc/cups/cupsd.conf) to get the expanded log?  It'll be a big-ish file, so use the "Create New Attachment" link above rather than pasting.

(At least it doesn't seem to be the same error code as the Lexmark in bug 234828!)

Comment 5

[Jonathan]

As I'm not a Terminal user, and definitely not a programmer, if I have to start using the terminal, that's black diamond ski slope stuff I'm not comfortable messing with...

I didn't find any way of getting Console to generate a debugging log.

Comment 6

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Jonathan, here are two "simple" terminal commands that will do all the modifying work for you; the first will set the log level to debug, and the second will restore it.  (You'll need to be the admin user of your Mac to run the commands.)

So you'd look at the log like before, run the first command, print something, look at the log and copy the new stuff into a plain text file to attach here (it'll be more than a few lines, so using a text file and the "Create a New Attachment" link above will keep this bug readable), then run the second command to get the log level back to normal.

To set the log level to debug, copy the following lines into the terminal, one at a time, and hit return:

sudo perl -pi.orig -e 's/^LogLevel.*/LogLevel debug/' /etc/cups/cupsd.conf

sudo killall -HUP cupsd


To set the log level back to normal, copy the following line into the terminal and hit return:

sudo mv /etc/cups/cupsd.conf.orig /etc/cups/cupsd.conf

Comment 7

[Stuart Morgan]

(In reply to comment #6)
> To set the log level back to normal, copy the following line into the terminal
> and hit return:
> 
> sudo mv /etc/cups/cupsd.conf.orig /etc/cups/cupsd.conf

Then do this again:

sudo killall -HUP cupsd

Comment 8

[Jonathan]

OK, this is bizarre.  It started working AFTER I used your terminal-set command to debug below, and continues to do so after I reset the log to normal.

However, one thing I didn't notice before... If I set Page Set-up to the RX-620, the setting does not stick (it does with Firefox).  If I immediately go back into Page Set-up, it reverts to the setting for my Epson Stylus Color 880 (which is not connected).

I've attached the error log that contains, at the beginning, my failed attempts to set the print set up...

It prints now, even without the RX-630 selected in page set-up, so my problem is mysteriously solved, at least for the time being.  

Comment 9

[Jonathan]

Attachment: CUPS error log

Comment 10

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

WFM per comment 8.