334860 - Can not login as Administrator

Status: VERIFIED DUPLICATE of bug 328108

(Bugzilla :: Administration, task)

Description

[russ]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: bugzilla 2.20.1

I just install Bugzilla 2.20.1 and I have not been able to login as the administrator yet. Is there a default username and password or is there a file I can look in?  Also, the manual talks about the edit parameters , Maintainer and http://you-havent-visited-editparams.cgi-yet/index.cgi.  Are they links I should see when I get logged in?  Lastly are the MySQL usernames and password the same as Bugzilla?

Reproducible: Always

Steps to Reproduce:
can't login

Comment 1

[Olav Vitters]

Creating a adminitrator was part of ./checksetup.pl. Did you run that? It asks for an email address and password.

Comment 2

[victory <[e-mail]>]

do you mean that you're redirected to 
http://you-havent-visited-editparams.cgi-yet/index.cgi ?
perhaps it's Bug 328108 ?

Comment 3

[Frédéric Buclin]

(In reply to comment #2)
> do you mean that you're redirected to 
> http://you-havent-visited-editparams.cgi-yet/index.cgi ?
> perhaps it's Bug 328108 ?
> 

That's how I understand this bug too. This problem has been fixed already.

A workaround till 2.20.2 is released is to use the "Log In" link in the footer to log in the first time, then go to editparams.cgi and change this http://you-havent-visited-editparams.cgi-yet/ URL in the urlbase parameter to your real intallation. Then the login form on index.cgi will work correctly.


*** This bug has been marked as a duplicate of 328108 ***

Comment 4

[russ]

Someone else ran the checksetup.pl and I don't know what happened from there. How can I start over?  Also, if I use the "Log In" link in the footer
to log in the first time, how do I get to the editparams.cgi?

Comment 5

[Frédéric Buclin]

(In reply to comment #4)
> Someone else ran the checksetup.pl and I don't know what happened from there.
> How can I start over?  Also, if I use the "Log In" link in the footer
> to log in the first time, how do I get to the editparams.cgi?
> 

That's not the right place for support questions. Anyway, if the problem you have is as described in comment 2, then this bug is a dupe of bug 328108. You access editparams.cgi using the "Parameters" link in the footer of the page, after being logged in as described in comment 3.

Comment 6

[russ]

The problem is I can not login to do any of these steps.  How do I create New Admin account if i can't login?

Comment 7

[Max Kanat-Alexander]

This is still a duplicate.

Go to editparams.cgi and log in. If you can't log in from that page, then there's some other problem that would require support assistance. For support resources, you can see:

  http://www.bugzilla.org/support/

*** This bug has been marked as a duplicate of 328108 ***

Comment 8

[russ]

Even when you change the maintainer and urlbase and submit changes the changes are not saved. then what?

Comment 9

[russ]

(In reply to comment #8)
Could someone please respond?  After using the Login on the footer and change the maintainer and urlbase and submit changes the changes, the changes are not saved.

Comment 10

[Max Kanat-Alexander]

(In reply to comment #8)
> Even when you change the maintainer and urlbase and submit changes the changes
> are not saved. then what?

  That would be a different bug. We have it filed somewhere--it happens to Windows users. It's a permissions problem.

*** This bug has been marked as a duplicate of 328108 ***

Comment 11

[Frédéric Buclin]

Could we stop reopening this bug? It's a dupe. Period. Reread comment 7 if you need support.