336304 - I cannot load the Firefox browser on my new Dell XPS 600 PC.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[John Buchanan]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: I am trying to load woth Firefox 1.5.0.3.  I cannot look at the Help page, the browser never loads.  When I try to remove the program using Control Panel, the system hangs up.  It will not remove.

I am trying to load using the Firefox 1.5.0.3.exe program. The browser will not load.  When I try an open the browser, I get the Firefox Start Page.  When I try to remove the program using the WEindows XP Control Panel, the system hangs up.  It will not remove the program that will not work.

I am sucessfully running I.E. 6.0.2900.2180 and Netscape 8.1. 

Reproducible: Always

Steps to Reproduce:
1. Go to www.mozilla.com
2. Click Download Firefox 1.5.0.3. for Windows.
3. Follow the download instructions.
4. Try to open the browser.

Actual Results:  
The Firefox Start Page is displayed.

Expected Results:  
Displayed a Firefox browser.

New PC.  Everything else seems OK.

Comment 1

[Ria Klaassen (not reading all bugmail)]

The Firefox start page can only be displayed if the browser is already open, so I suspect it is not clear to me what the problem is.
Here is a page with several known issues. Please try out what seems to be appropriate.
http://kb.mozillazine.org/Category:Issues_%28Firefox%29

Comment 2

[John Buchanan]

I go to www.mozilla.com and download Firefox 1.5.0.3.  I install using the directions and evertything looks fine.  The I click the Mozilla Firefox icon on my desktop and I get the Firefox Start Page insread of a browser.  I cannot get the Browser.  Repeat, I only get the Firefox Start page which only contains a Google Search Bar.  The Firefox Start page is not a browser.  I cannot display your browser.

Then I try to remove Firefox using Control panel.  The hour-glass comes on for about a second, goes away, and then my sytem hangs up -- meaning I cannot enter anything in any applications or programs.  I have to boot the system.

I am running on a new Dell XPS 600 PC.  I use the Internet Explorer and the Netscape browsers without problems.  My OS is XP Professional. Please advise what other info you need from me.  Your initial e-mail response to my bug report made no sense.

Thank you for sharing my problem and concerns.

I am an Independent Consultant and one thing I do for my customers is Web Pages.  I need to know what they look like in all popular browsers.  Please help.

Comment 3

[Steve England [:stevee]]

Reporter, do you still see this problem with Firefox 2.0? If not, can you please close this bug as WORKSFORME. Thanks!

Comment 4

[Aaron Racine]

No response from reporter -> INCOMPLETE.  

Reporter, if you want to re-open this bug, please provide feedback to comment #3.