I cannot load the Firefox browser on my new Dell XPS 600 PC.




13 years ago
12 years ago


(Reporter: johnb, Unassigned)


1.5.0.x Branch
Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: CLOSEME - 06/19)



13 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: I am trying to load woth Firefox  I cannot look at the Help page, the browser never loads.  When I try to remove the program using Control Panel, the system hangs up.  It will not remove.

I am trying to load using the Firefox program. The browser will not load.  When I try an open the browser, I get the Firefox Start Page.  When I try to remove the program using the WEindows XP Control Panel, the system hangs up.  It will not remove the program that will not work.

I am sucessfully running I.E. 6.0.2900.2180 and Netscape 8.1. 

Reproducible: Always

Steps to Reproduce:
1. Go to www.mozilla.com
2. Click Download Firefox for Windows.
3. Follow the download instructions.
4. Try to open the browser.

Actual Results:  
The Firefox Start Page is displayed.

Expected Results:  
Displayed a Firefox browser.

New PC.  Everything else seems OK.
The Firefox start page can only be displayed if the browser is already open, so I suspect it is not clear to me what the problem is.
Here is a page with several known issues. Please try out what seems to be appropriate.

Comment 2

13 years ago
I go to www.mozilla.com and download Firefox  I install using the directions and evertything looks fine.  The I click the Mozilla Firefox icon on my desktop and I get the Firefox Start Page insread of a browser.  I cannot get the Browser.  Repeat, I only get the Firefox Start page which only contains a Google Search Bar.  The Firefox Start page is not a browser.  I cannot display your browser.

Then I try to remove Firefox using Control panel.  The hour-glass comes on for about a second, goes away, and then my sytem hangs up -- meaning I cannot enter anything in any applications or programs.  I have to boot the system.

I am running on a new Dell XPS 600 PC.  I use the Internet Explorer and the Netscape browsers without problems.  My OS is XP Professional. Please advise what other info you need from me.  Your initial e-mail response to my bug report made no sense.

Thank you for sharing my problem and concerns.

I am an Independent Consultant and one thing I do for my customers is Web Pages.  I need to know what they look like in all popular browsers.  Please help.
Reporter, do you still see this problem with Firefox 2.0? If not, can you please close this bug as WORKSFORME. Thanks!
Whiteboard: CLOSEME
Version: unspecified → 1.5.0.x Branch
Whiteboard: CLOSEME → CLOSEME - 06/19

Comment 4

12 years ago
No response from reporter -> INCOMPLETE.  

Reporter, if you want to re-open this bug, please provide feedback to comment #3.
Last Resolved: 12 years ago
Resolution: --- → INCOMPLETE
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