Closed
Bug 336304
Opened 19 years ago
Closed 18 years ago
I cannot load the Firefox browser on my new Dell XPS 600 PC.
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: johnb, Unassigned)
Details
(Whiteboard: CLOSEME - 06/19)
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: I am trying to load woth Firefox 1.5.0.3. I cannot look at the Help page, the browser never loads. When I try to remove the program using Control Panel, the system hangs up. It will not remove.
I am trying to load using the Firefox 1.5.0.3.exe program. The browser will not load. When I try an open the browser, I get the Firefox Start Page. When I try to remove the program using the WEindows XP Control Panel, the system hangs up. It will not remove the program that will not work.
I am sucessfully running I.E. 6.0.2900.2180 and Netscape 8.1.
Reproducible: Always
Steps to Reproduce:
1. Go to www.mozilla.com
2. Click Download Firefox 1.5.0.3. for Windows.
3. Follow the download instructions.
4. Try to open the browser.
Actual Results:
The Firefox Start Page is displayed.
Expected Results:
Displayed a Firefox browser.
New PC. Everything else seems OK.
Comment 1•19 years ago
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The Firefox start page can only be displayed if the browser is already open, so I suspect it is not clear to me what the problem is.
Here is a page with several known issues. Please try out what seems to be appropriate.
http://kb.mozillazine.org/Category:Issues_%28Firefox%29
Reporter | ||
Comment 2•19 years ago
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I go to www.mozilla.com and download Firefox 1.5.0.3. I install using the directions and evertything looks fine. The I click the Mozilla Firefox icon on my desktop and I get the Firefox Start Page insread of a browser. I cannot get the Browser. Repeat, I only get the Firefox Start page which only contains a Google Search Bar. The Firefox Start page is not a browser. I cannot display your browser.
Then I try to remove Firefox using Control panel. The hour-glass comes on for about a second, goes away, and then my sytem hangs up -- meaning I cannot enter anything in any applications or programs. I have to boot the system.
I am running on a new Dell XPS 600 PC. I use the Internet Explorer and the Netscape browsers without problems. My OS is XP Professional. Please advise what other info you need from me. Your initial e-mail response to my bug report made no sense.
Thank you for sharing my problem and concerns.
I am an Independent Consultant and one thing I do for my customers is Web Pages. I need to know what they look like in all popular browsers. Please help.
Comment 3•18 years ago
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Reporter, do you still see this problem with Firefox 2.0? If not, can you please close this bug as WORKSFORME. Thanks!
Updated•18 years ago
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Whiteboard: CLOSEME → CLOSEME - 06/19
Comment 4•18 years ago
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No response from reporter -> INCOMPLETE.
Reporter, if you want to re-open this bug, please provide feedback to comment #3.
Status: UNCONFIRMED → RESOLVED
Closed: 18 years ago
Resolution: --- → INCOMPLETE
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Description
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