In Firefox, unable to download images. Message: "Firefox.exe has encountered a problem and needs to close.We are sorry for this inconvenience."




Downloads API
12 years ago
10 years ago


(Reporter: wbkellman, Unassigned)


({crash, stackwanted})

1.8.0 Branch
Windows XP
crash, stackwanted

Firefox Tracking Flags

(Not tracked)


(Whiteboard: CLOSEME - 06/13)



12 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: Firefox version

In Firefox, past four weeks, unable to download images, Quicktime updates, etc.  Thinking it might be a security setting,unable to access "Privacy" or "Content" in the Firefox Options menu.  Always get the Message: "Firefox.exe has encountered a problem and needs to shut down." Then the connection to the website is severed.  I choose not to report the incidents to Microsoft.
In Internet Explorer I AM ABLE to do the downloading I need.  Problem only in Firefox.

Reproducible: Always

Steps to Reproduce:
1.Access any website.
2.Attempt to download image, using "save image as"
3.Click save

Actual Results:  
Steps above lead to Firefox problem message and loss of the website.

Expected Results:  
Firefox "problem" essage and severing of connection to website.

Firefox should have enabled me to download images, updates, anything, without trouble.

Comment 2

11 years ago
Same with SeaMonkey!  This time from email website.
works for me in Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9a6pre)
Gecko/20070603 Minefield/3.0a6pre ID:2007060304 [cairo]

Mike, is this still a reproduce in a recent release/build like Firefox  ? (if so, can you try to start Firefox in Safe Mode

If you still crash a Talkback ID would be very useful.
Whiteboard: CLOSEME - 06/13
Version: unspecified → 1.5.0.x Branch
Closing as WORKSFORME per comment 3. If you're able to reproduce and can provide a Talkback ID, please comment here.
Last Resolved: 11 years ago
Keywords: crash, stackwanted
Resolution: --- → WORKSFORME

Comment 5

11 years ago
Same problem again unable to download Firefox as from 1545 gmt. Jerry Harrison


10 years ago
Product: Firefox → Toolkit
You need to log in before you can comment on or make changes to this bug.