342853 - HP Jetdirect 170x Printer Server Web Admin with Java just plain stops and never loads

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[waltonsemail]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4

I'm using Slackware 10.2 & I own a jetdirect printer server installed thru the ethernet network.

The jetdirect printer server uses embeded java.

I can successful log in to the jetdirect printer server with Opera's latest web browser, Konqueror web-browser.

If I try and use the mozilla or firefox browser, I get java applet started, I see the "sun icon's flashing" around the screen, but the web-admin page never loads then firefox or mozilla can even crash.

I can use a default install of slackware 10.2 or a fully updated version of slackware.

I even removed all java, all mozilla products and firefox and opera and reinstalled from source downloads for all and NOT use the packages that slackware provides and I get the same thing.  Mozilla and/or firefox will not work with this jetdirect printer server at all.

Reproducible: Always

Steps to Reproduce:
1.open mozilla or firefox
2.enter printer servers non-routable IP address
3.wait...and wait for long time

Actual Results:  
the browser just dies and I have to kill the app

Expected Results:  
to be able to log in to the printer servers embedded java web page and administer the printer server, or use scan functions, etc.

I can log in to this printer server with Opera and Konqueror.

I have gone to sun/java's test installation page to verify successful installation in mozilla and firefox and the test page says that java is installed and working.

I have successfully created a symlink from the java program directory to the plug-in folder for all users of the java plug in.

that is I have done "ln -s /usr/lib/jre1.5.0_07/plugin/i386/ns7/libjavaplugin_oji.so" in the plug-in folder of firefox on fresh installs.

So bassically I've used the default installation of slackware, updated version of slackware, and dumped all slackware install's and freshly installed all and no working.

Comment 1

[timeless]

ok, if you build w/ --enable-debug or --enable-debugger-info-modules you can read http://www.mozilla.org/unix/debugging-faq.html and probably help us.

run ./firefox, get it to hang (note: if you don't see a shell prompt, then firefox hasn't crashed. more specifically: if you have to kill the app, then it is alive enough that you have to kill it, when it crashes, it's not a running process and can't possibly be killed by someone.)

in another terminal, run:
ps aux|grep firefox-bin
./firefox -g -d gdb
attach (pid from grep output)
thread apply all bt

visit irc.mozilla.org and ask for help (or attach the output from gdb to this bug.)

note that the plugin finder component you've picked is unrelated

Comment 2

[waltonsemail]

I'm a little confused on what you are asking me to do, sorry I'm still kind of new to gnu/linux.

You asked me to :
in another terminal, run:
ps aux|grep firefox-bin
./firefox -g -d gdb
attach (pid from grep output)
thread apply all bt

Does this mean.
1.) open console and launch "firefox"
2.) open another terminal and type "ps aux|grep firefox-bin"
3.) then open another terminal and type "./firefox -g -d gdb"

what is "pid" is that just a copy and paste of my terminals output?

If I type ./firefox in console nothing happens by the way.  I can type 'firefox" in terminal and it opens.

Thank you.

Comment 3

[Philip Withnall (unavailable)]

(In reply to comment #2)
> I'm a little confused on what you are asking me to do, sorry I'm still kind of
> new to gnu/linux.

You've got to start somewhere. ;-)

> Does this mean.
> 1.) open console and launch "firefox"
> 2.) open another terminal and type "ps aux|grep firefox-bin"
> 3.) then open another terminal and type "./firefox -g -d gdb"

You can do steps 2 and 3 in the same terminal, and you've also got to execute "attach (pid from grep output)" and "thread apply all bt" in that terminal.

> what is "pid" is that just a copy and paste of my terminals output?

If I run "ps aux|grep firefox-bin", I get the following output:

philip@KWA-PHILIP-LINUX:~$ ps aux|grep firefox-bin
philip    6009  0.0  0.1   7648  1928 pts/0    S+   17:40   0:00 /bin/sh /home/philip/Work/Mozilla/mozilla/fx-opt-dynamic/dist/bin/run-mozilla.sh /home/philip/Work/Mozilla/mozilla/fx-opt-dynamic/dist/bin/firefox-bin
philip    6015 14.7 54.1 1072568 556940 pts/0  Sl+  17:40   6:14 /home/philip/Work/Mozilla/mozilla/fx-opt-dynamic/dist/bin/firefox-bin
philip    7977  0.0  0.0   3944   908 pts/2    R+   18:22   0:00 grep firefox-bin

The PID (Process ID) is the second number on the line (i.e. "6009" for the first line here). However, you've got to get the right line, which is *not* the one containing "/bin/sh" (this is the terminal executing Firefox), and it's *not* the one containing "grep" (this is the command you've just run): in this case, it's the middle line, so the PID is "6015", and that's what you've got to put into the "attach" command. ;-)

> If I type ./firefox in console nothing happens by the way.  I can type
> 'firefox" in terminal and it opens.

Type "firefox" instead of "./firefox".

Comment 4

[waltonsemail]

Ok I have everything but the pid part..I don't understand the context to type in.

However I did do the start firefox and grep stuff, below are results:
user@pooter:~$ firefox -g -d gdb
/usr/lib/firefox-1.5.0.4/run-mozilla.sh -g -d gdb /usr/lib/firefox-1.5.0.4/firef
ox-bin
MOZILLA_FIVE_HOME=/usr/lib/firefox-1.5.0.4
  LD_LIBRARY_PATH=/usr/lib/firefox-1.5.0.4:/usr/lib/firefox-1.5.0.4/plugins:/usr
/local/lib/mre/mre-1.5.0.4
DISPLAY=:0.0
DYLD_LIBRARY_PATH=/usr/lib/firefox-1.5.0.4:/usr/local/lib/mre/mre-1.5.0.4
     LIBRARY_PATH=/usr/lib/firefox-1.5.0.4:/usr/lib/firefox-1.5.0.4/components:/                          usr/local/lib/mre/mre-1.5.0.4
       SHLIB_PATH=/usr/lib/firefox-1.5.0.4:/usr/local/lib/mre/mre-1.5.0.4
          LIBPATH=/usr/lib/firefox-1.5.0.4:/usr/local/lib/mre/mre-1.5.0.4
       ADDON_PATH=/usr/lib/firefox-1.5.0.4
      MOZ_PROGRAM=/usr/lib/firefox-1.5.0.4/firefox-bin
      MOZ_TOOLKIT=
        moz_debug=1
     moz_debugger=gdb
/usr/bin/gdb /usr/lib/firefox-1.5.0.4/firefox-bin -x /tmp/mozargs.kkPuZS
GNU gdb 6.3
Copyright 2004 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB.  Type "show warranty" for details.
This GDB was configured as "i486-slackware-linux"...
(no debugging symbols found)
Using host libthread_db library "/lib/tls/libthread_db.so.1".

Comment 5

[Philip Withnall (unavailable)]

I think it would be best if you joined irc.mozilla.org and asked for help in the #firefox channel there, citing the URL of this page. :-)

Comment 6

[waltonsemail]

OK will do thank you.

Comment 7

[waltonsemail]

Hello Phillip,

I wanted to see if we could try and resolve this issue again.  It's been quite some time, however I needed much to learn about linux and hopefully I'm at the point where I can understand your advice :D

I'm still having the issue's that I initially reported.

However, I am now using Slackware version 11.0 as my primary desktop; however I have installed Debian 4.0 (iceweasel) and Ubuntu 7.04 feisty and have the same exact issues as well.

For some reason the mozilla family of browsers on gnu/linux do not work for me with the HP printer server, and work extremely slow with a linksys router.

One more additional thing that I have noticed, and again this is on all 3 different but current gnu/linuxes running on the same computer which is 'quad-boot' is that the following web-sites do NOT work with version 2.0 firefox, but DO work flawlessly if I put in version 1.5x series firefox.

Freeslots.com and pogo.com

Now I know they are game sites, and I can truly live without them if I must however I just wanted to point out that there is a difference in the way the engine of firefox is working with the java these days for me.

I have also tried to install (by hand) the latest java, and used their 'verify installation' tool at sun's web-site and it said that I was fine.

Now the router's web-interface, the hp officejet web-interface print server, and those two sites work flawlessly for me if I boot the pc up into Windows XP and use the firefox there.

I have imaged all the gnu/linuxes on my pc just after installing, no tweaks, no anything just as the developer's issued them.  So if I need to do something here, I know that I will be working off a clean slate, so I'm not afraid to experiment here if need be is what I'm getting at.

Thank you again for your assistance.

Comment 8

[Wayne Mery (:wsmwk)]

still see this problem when using FF 3.0, or 3.1?
 http://www.mozilla.com/en-US/firefox/all-beta.html