347685 - blank pages whenever I go to Amazon (Refreshing multiple times can often show the page)

Status: RESOLVED INCOMPLETE

(Core :: Networking: HTTP, defect)

Description

[(not reading, please use [e-mail] instead)]

blank pages whenever I go to Amazon (Refreshing multiple times can often)

scott putterman writes:

"Either ever since I upgraded to 1.5 (I'm on 1.5.0.4 ) or I got a new computer
(a Dell XP 400 running XP Home) I have been unable to use amazon.com in
Firefox.  The majority of the time, I get blank pages whenever I go to Amazon
or attempt to navigate through the site.  Refreshing multiple times can often
make the page show up." 

spinning this issue off from bug #335909.  I don't want to lose track of this, as others have seen it (there are a couple unconfirmed bugzilla bugs that are very similar.)

Scott has tried a build with (and without) the fix for bug #335909 and he can still reproduce this.

I'll attach his NSPR logs.

Comment 1

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Attachment: nspr log before 335909 fix

Comment 2

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Attachment: nspr log after 335909 fix

Comment 3

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darin, please let me know what I can do to help here.  

scott's able (and willing) to help as well.

Comment 4

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scott writes:

"1.0.8 doesn't work for me either.  So, it's not something new.  I wonder if there's something about my machine's setup that is causing this one site not to work?"

Comment 5

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1b1) Gecko/20060806 BonEcho/2.0b1
Can't make it fail, whatever I try.

Comment 6

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not a regression, since scott sees it with 1.0 as well as 1.5 and a recent 2.0 build.

still looking...

Comment 7

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update:  putterman tries with a brand new profile, and he still sees this issue.

Comment 8

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I'm worried about this bug, as I think it is a serious "barrier to entry" (to quote mconnor) with Firefox.  

putterman just upgraded to Fx 2, and he still sees it.

I searched reporter.mozilla.org for site=amazon.com and found the following:

from
http://reporter.mozilla.org/app/report/?report_id=RMO11581136107481
"didn't load the pages . showing blanks. have to refresh buttom reload again."

from
http://reporter.mozilla.org/app/report/?report_id=RMO11601012684795
"when a link is clicked it has to be reloaded several times before the page lads"


from
http://reporter.mozilla.org/app/report/?report_id=RMO1160278429641
"For some reason whenever I view pages on amazon I have to reload the pages a few times before I can get the page to actually load. I will hit reload and in the corner it will say Done and I have to do this multiple times before it loads. I do not understa"

from
http://reporter.mozilla.org/app/report/?report_id=RMO11620098554044
"Trying to access account. Nothing. It works with explorer"

from
http://reporter.mozilla.org/app/report/?report_id=RMO11624108906248
"will not load"

from
http://reporter.mozilla.org/app/report/?report_id=RMO11624250721919
won't display but works in IE

the more interesting one is:

from 
http://reporter.mozilla.org/app/report/?report_id=RMO11578670967669:
"I just reported that no Amazon sites were displaying in FFx. Not the case. Pages that have account info and/or shopping info don't display. PLEASE FIX IT & THANKS!"

I'll follow up with putterman to see if he is seeing something similar, and also check the forums.

Comment 9

[(not reading, please use [e-mail] instead)]

fwiw, in http://forums.mozillazine.org/viewtopic.php?t=459714&highlight=amazon+blank, some people have reported that disabling their anti-virus software makes the problem go away.

Comment 10

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concerning:  

"I just reported that no Amazon sites were displaying in FFx. Not the case.
Pages that have account info and/or shopping info don't display. PLEASE FIX IT
& THANKS!"

Scott writes back:

"I logged out of my account and then tried and it still didn't work, so I don't think it would have to do with my account info."

He's going to try disabling the firewall and anti-virus at a later time. 

Comment 11

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using adam judson's very cool "Tamper Data" add-on (https://addons.mozilla.org/firefox/966/) I noticed that Firefox set the "Accept-Encoding" header of "gzip,deflate" and amazon.com returns the initial html page with Content-Encoding gzip.

I wonder if the gzipped content is not getting "blocked" by the anti-virus software?

Comment 12

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Attachment: screen shot of tamper data and amazon.com

Comment 13

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putterman writes:  "I disabled both anti virus and my firewall and I still hit the bug almost immediately."

Comment 14

[James Papandreou]

I have had this same problem since Firefox was updated to the newest Version.  I have contacted Amazon and they told me multiple times it is Firefox and not their website. 

Comment 15

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From the forums:

"Older versions of McAfee (I am using Internet Security Suite 7.0) have the problem. Log on to Privacy Service as Administrator and there you can add allowed sites. Just enter in www.amazon.com and your problems should be gone. All this time I thought it was Firefox. Shame on me!"

Comment 16

[Darin Fisher]

-> reassign to default owner

Comment 17

[Wayne Mery (:wsmwk)]

Anyone still see this?

Comment 18

[Phoenix]

Resolved per whiteboard