34836 - Installer should gracefully reject installation on pre-8.5 systems

Status: VERIFIED FIXED

(SeaMonkey :: Installer, defect, P1)

Description

[Eli Goldberg]

Boatloads of Mac users haven't upgraded past 8.1 and don't anticipate doing so.

In these cases, we should provide a sensical error. How about:

"Because Netscape pointy-heads are insensitive to your needs as a pre-Mac OS 8.5 
user, this application requires Mac OS 8.5 or later. We suggest purchasing a 
brand new Macintosh, or downloading Internet Explorer, which functions 
beautifully on your Mac OS 7.6.1 computer." (1)

Alternatively, should the above text encounter management resistance, I'd suggest 
shortening it to: "This application requires Mac OS 8.5 or later."

(1) To be sure, the bug reporter is being bitter and sarcastic, and is not 
actually suggesting this error text.

> 
>    Submitter name:                Dieter Naf
>    Submitter email address:       [e-mail]
>    Acknowledgement checkbox:      on
>    Product:                       Navigator
>    Version:                       4.72
>    Operating system:              Mac OS
>    OS version:                    MacOS 8.1
>    Browser_type:                  Macintosh PPC
>    Issue summary:                 Netscape 6 Installer doesn't work
> 
> Issue details:
> I downloaded Netscape 6 Installer from your web
> site. It expanded all right. Double-clicking the
> Installer Icon results in error message:
> <<Netscape 6 Installer could not be opened because
> "NavigationLib" could not be found>>.
> 
> Congratulations! Great way to sell a new product!
> 
> 
>    Severity:                      Something didn't work right
>    Can reproduce?:                Yes, Always
> 
> Additional computer info:
> 
> 
> 
> 
> This form was submitted from
> http://help.netscape.com/forms/bug-client.html?cp=helexpfdb
> with Mozilla/4.7 (Macintosh; U; PPC).
> 
> 
>    Submitter name:                Jim catel
>    Submitter email address:       [e-mail]
>    Acknowledgement checkbox:      on
>    Product:                       Communicator
>    Version:                       other
>    Operating system:              Mac OS
>    OS version:                    8.1
>    Browser_type:                  Macintosh PPC
>    Issue summary:                 Mac Navigator 6 install will not run
> 
> Issue details:
> After downloading the installer and running through
> Stuffit Expander and then opening the Netscape 6
> Installer I get the following message:The
> application "Netsacpe 6 Installer" could not be
> opened because "IconServicesLib--ReleaseIconRef"
> could not be found
> 
> 
>    Severity:                      Something didn't work right
>    Can reproduce?:                Yes, Always
> 
> Additional computer info:
> 
> 
> 
> 
> This form was submitted from
> http://help.netscape.com/forms/bug-client.html?cp=helexpfdb
> with Mozilla/4.72 (Macintosh; I; PPC).
> 
> 
>    Submitter name:                Jamie Worling
>    Submitter email address:       [e-mail]
>    Acknowledgement checkbox:      on
>    Product:                       Communicator
>    Version:                       other
>    Operating system:              Mac OS
>    OS version:                    8.1
>    Browser_type:                  Macintosh PPC
>    Issue summary:                 Netscape 6 Preview Release 1 - Mac
> installation fails
> 
> Issue details:
> After downloading the Macintosh English version of
> Netscape 6 Preview Release 1 it was unable to
> complete the installation. The following is a list
> of steps followed:
> 
> - Dowloaded English Macintosh Netscape 6 Preview
> Release 1 [download and file expansion successful]
> 
> - From the "Netscape6Installer" folder, launched
> the "Netscape 6 Installer"
> 
> - Error message received:
> "The application 'Netscape 6 Installer' could not
> be opened because 'NavigationLib' could not be
> found"
> 
> - Clicking on "OK" exits the installation.
> 
> 
>    Severity:                      Something didn't work right
>    Can reproduce?:                Yes, Always
> 
> Additional computer info:
> 
> 
> 
> 
> This form was submitted from
> http://help.netscape.com/forms/bug-client.html?cp=helexpfdb
> with Mozilla/4.7 (Macintosh; U; PPC).
> 
> 
>    Submitter name:                J. Michael Washé
>    Submitter email address:       [e-mail]
>    Acknowledgement checkbox:      on
>    Product:                       Communicator
>    Version:                       other
>    Operating system:              Mac OS
>    OS version:                    OS8.1
>    Browser_type:                  Macintosh PPC
>    Issue summary:                 Netscape 6 installer does not work
> 
> Issue details:
> error mesage: The application Netscape 6 Instaler
> could not be opened because "NavigationLib" could
> not be found.
> 
> I can't wait to try it out...
> 
> 
>    Severity:                      Other
>    Can reproduce?:                Yes, Always
> 
> Additional computer info:
> Power Computing - power tower pro 225 Mac OS8.1
> 
> 
> 
> This form was submitted from
> http://help.netscape.com/forms/bug-client.html
> with Mozilla/4.7 (Macintosh; I; PPC).
> 
> 
>

Comment 1

[Eli Goldberg]

QA Assigning to self, as I have a Mac OS 8.1 system to test this on at home. 
(Will also check on 7.6.1 in the lab.)

Comment 2

[Eli Goldberg]

Given that this is the #1 complaint from Mac users, I nominate this for beta2.

Comment 3

[Samir Gehani]

Fix checked in.

Comment 4

[Eli Goldberg]

[Note to self: be sure to check this on a Mac OS 7.6 system, specifically lacking 
the Contextual Menu Extension.]

Comment 5

[Eli Goldberg]

Using the 4.20.00 build on Mac OS 8.1, I still see an error dialog with an 
IconServicesLib dependency.

I didn't check the 4.26.00 build on 8.1, but using sfraser's very handy Fragview 
tool on the Netscape-branded installer, it looks like Mac OS 8.5+ libraries 
remain not weak-linked.

** Imported library info 1 **
    Imported library name:	NavigationLib
    Library versions:		0 (oldImpVersion)	0 (currentVersion)
    Number of imported symbols:	5
    Index of first imported symbol:	1
    Import library should be initialized before client fragment
    Import library is not weak linked
 
   List of imported symbols:
Symbol 0:	NavLoad 
Symbol 1:	NavUnload 
Symbol 2:	NavGetDefaultDialogOptions 
Symbol 3:	NavChooseFolder 
Symbol 4:	NavDisposeReply 

** Imported library info 4 **
    Imported library name:	AppearanceLib
    Library versions:		0 (oldImpVersion)	0 (currentVersion)
    Number of imported symbols:	2
    Index of first imported symbol:	209
    Import library should be initialized before client fragment
    Import library is not weak linked
 
   List of imported symbols:
Symbol 0:	SetControlData 
Symbol 1:	IdleControls 


** Imported library info 5 **
    Imported library name:	IconServicesLib
    Library versions:		0 (oldImpVersion)	0 (currentVersion)
    Number of imported symbols:	3
    Index of first imported symbol:	211
    Import library should be initialized before client fragment
    Import library is not weak linked
 
   List of imported symbols:
Symbol 0:	ReleaseIconRef 
Symbol 1:	PlotIconRef 
Symbol 2:	GetIconRefFromFile 

Comment 6

[Samir Gehani]

You are correct.  This was only done for the Mozilla debug target.  Oops.  Will 
check in fixed project file shortly.

Comment 7

[Samir Gehani]

Fix checked in (for all targets).

Comment 8

[Eli Goldberg]

I'll check this at home tonight on Mac OS 8.1.

Comment 9

[Eli Goldberg]

This looks fixed using Mac OS 8.1. 

However, I don't have a pre-Mac OS 8 system to test with (to check w/o 
Appearance), so I've left voice mail to hong & sdagley in Sustaining Engineering.

Worst-case, sdagley has the whole Mac OS library.

Comment 10

[Samir Gehani]

I used the Mac OS 7.6 system in the lab to test this.  Eli, you pointed it out 
to me.  That should suffice.

Comment 11

[Eli Goldberg]

Verified fixed on 5.4.00 builds using both optimized Mozilla & Commercial builds 
on Mac OS 7.6.1.

The existing dialog would benefit from polishing, but that's covered by 38166.