354810 - frequent crashing for no apparent reason [@ nsDOMUIEvent::GetClientPoint]

Status: RESOLVED DUPLICATE of bug 336576

(Core :: DOM: Events, defect)

Description

[Alice]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; pl; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; pl; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7

"firefox.exe generated an error and will be closed by the system" error is occuring very frequently and for no aparently reason while browsing webpages. This seems unrelated to javascript, any extensions or plugins. The only  thing that seems to have impact is the number of open tabs - the more tabs are open, the sooner firefox will crash. On the other hand, sometimes it crashes just after being open, or while using just one or two tabs. This problem didn't occure in version 1.5.0.6 and previous - this started after the upgrade to version 1.5.0.7.

Reproducible: Sometimes

Steps to Reproduce:
This happens randomly but You can try to do the following steps:
1.Open about 10 or more tabs
2.Do a lot of switching between tabs
3.Close 3-4 randomly
4.Reload any tab
Actual Results:  
It crashed.

Expected Results:  
Firefox shouldn't have crashed.

System details:

Windows 2000 SP4 Polish+latest patches,
256MB RAM RIMM PC700,
2 x P III-733/133/256, i820,
Geforce2 MX400 64MB,

RAM is not faulty, system is sane, no virus.

module: firefox.exe

Comment 1

[Alice]

Attachment: about:buildconfig

Comment 2

[Alice]

Attachment: about:plugins

Comment 3

[Carsten Book [:Tomcat]]

WFM with Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8.1) Gecko/20060918 Firefox/2.0

Can you submit/do you have a Talkback ID from the Crash (http://kb.mozillazine.org/Talkback)

Comment 4

[Alice]

Hi,

I don't have this program! 

File:
C:\Program Files\Mozilla Firefox\extensions\[e-mail]\components\talkback.exe does not exists.

Even this: C:\Program Files\Mozilla Firefox\components\talkback.exe

What i need to do to install it?

Thx for help

Comment 5

[Jo Hermans]

It's not installed for everyone by default, only a small percentage of users get it (to limit the number of bug reports, there are just too many users !). You can always force it, by choosing 'Custom Install".

Comment 6

[Alice]

OK i got it. Now if the problem occures I'll send the TalkBack ID.

Comment 7

[Hermann Schwab]

You've got a lot of plugins, which of them are needed for the steps to reproduce? Did you see a memory growing and growing? Maybe you want to use this free tool to have a look?
http://www.sysinternals.com/Utilities/ProcessExplorer.html

If you want to update your plugins, especially recommend for Java, as there are still crasher bugs in 1.5.0_06, you can get Java Runtime Environment (JRE) 5.0 Update 8 over here: http://plugindoc.mozdev.org/windows.html#Java
or at Sun:
http://javashoplm.sun.com/ECom/docs/Welcome.jsp?StoreId=22&PartDetailId=jre-1.5.0_08-oth-JPR&SiteId=JSC&TransactionId=noreg
http://java.sun.com/javase/downloads/index.jsp

Your Quicktime 6.3 is rather old: http://plugindoc.mozdev.org/windows.html#QuickTime
Same goes for Acrobat, but I'm using Foxit
http://plugindoc.mozdev.org/windows.html#Acrobat
http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm

Comment 8

[Adam Guthrie]

Alice, great, just make sure you paste the incident ID of the crash here once you crash.

Comment 9

[Alice]

Hermann Schwab-Answers:

You've got a lot of plugins, which of them are needed for the steps to
reproduce? Did you see a memory growing and growing? Maybe you want to use this
free tool to have a look?

Answer: Without this plugins i can't live. I'm webdesigner. And i need to know everything about website and see everything on webs. My memory isn't growning. I don't need free tools especialy this kind. I can see how many free RAM have left by simple pressing CTRL+ATL+DEL....

If you want to update your plugins, especially recommend for Java, as there are
still crasher bugs in 1.5.0_06, you can get Java Runtime Environment (JRE) 5.0
Update 8 

Answer: I don't use so often java to make updates almost everyday but i done this today. Few minutes ago...

Your Quicktime 6.3 is rather old

Answer: YES! I like old Quicktime. Anyway I made upgrade....

Same goes for Acrobat, but I'm using Foxit.

Answer: I'm using Acrobat and older version because is faster than newer version. I just downloaded Foxit, I will try it....

Comment 10

[Hermann Schwab]

(In reply to comment #9)
> Hermann Schwab-Answers:

> Answer: Without this plugins i can't live. I'm webdesigner. 

I didn't doubt you need all of these plugins. I just wasn't sure if you can see the bug maybe using only the flash plugin.

I wanted to recommend using a zip-version of Firefox 1.5.0.6 besides your regular installation, but release versions don't have zips, and I didn't find nightlies between Aug, 2005 and Aug, 2006, seems something was lost.

With this lot of plug-ins it seems we must wait until you can send a talkback record to see what was crashing. 

Comment 11

[Alice]

I got crash again! Here is the TalkBack ID: TB23922118X

Comment 12

[Hermann Schwab]

(In reply to comment #11)
> I got crash again! Here is the TalkBack ID: TB23922118X

Bug may be a dupe of 
Bug 336576 Crash when window gets destroyed during contextmenu event [@ nsDOMUIEvent::GetClientPoint]

Bug 336576 is fixed on trunk, has a patch for branch.

Comment 13

[Alice]

This is not the case. Clicking on iframe didn't crash Firefox. I just checked with supplied testcase.

Comment 14

[Adam Guthrie]

Incident ID: 23922118
Stack Signature	nsDOMUIEvent::GetClientPoint b2130330
Product ID	Firefox15
Build ID	2006090918
Trigger Time	2006-09-29 16:00:48.0
Platform	Win32
Operating System	Windows NT 5.0 build 2195
Module	firefox.exe + (00225c8b)
URL visited	
User Comments	1.Using tabs(4) 2.Logging into my webmail (Horde system)
Since Last Crash	32695 sec
Total Uptime	32695 sec
Trigger Reason	Access violation
Source File, Line No.	c:/builds/tinderbox/Fx-Mozilla1.8.0-Release/WINNT_5.2_Depend/mozilla/content/events/src/nsDOMUIEvent.cpp, line 183
Stack Trace 	
nsDOMUIEvent::GetClientPoint  [mozilla/content/events/src/nsDOMUIEvent.cpp, line 183]
nsDOMUIEvent::GetPageX  [mozilla/content/events/src/nsDOMUIEvent.cpp, line 275]
XPTC_InvokeByIndex  [mozilla/xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp, line 102]
XPCWrappedNative::CallMethod  [mozilla/js/src/xpconnect/src/xpcwrappednative.cpp, line 2156]
XPC_WN_GetterSetter  [mozilla/js/src/xpconnect/src/xpcwrappednativejsops.cpp, line 1477]
js_Invoke  [mozilla/js/src/jsinterp.c, line 1187]
js_InternalInvoke  [mozilla/js/src/jsinterp.c, line 1284]
js_InternalGetOrSet  [mozilla/js/src/jsinterp.c, line 1343]
js_GetProperty  [mozilla/js/src/jsobj.c, line 3103]
js_Interpret  [mozilla/js/src/jsinterp.c, line 5365]
js_Invoke  [mozilla/js/src/jsinterp.c, line 1207]
js_InternalInvoke  [mozilla/js/src/jsinterp.c, line 1284]
JS_CallFunctionValue  [mozilla/js/src/jsapi.c, line 4186]
nsJSContext::CallEventHandler  [mozilla/dom/src/base/nsJSEnvironment.cpp, line 1456]
nsJSEventListener::HandleEvent  [mozilla/dom/src/events/nsJSEventListener.cpp, line 195]
nsEventListenerManager::HandleEventSubType  [mozilla/content/events/src/nsEventListenerManager.cpp, line 1687]
nsEventListenerManager::HandleEvent  [mozilla/content/events/src/nsEventListenerManager.cpp, line 1788]
nsXULDocument::HandleDOMEvent  [mozilla/content/xul/document/src/nsXULDocument.cpp, line 1236]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2178]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleDOMEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2174]
nsXULElement::HandleChromeEvent  [mozilla/content/xul/content/src/nsXULElement.cpp, line 2833]
nsGlobalWindow::HandleDOMEvent  [mozilla/dom/src/base/nsGlobalWindow.cpp, line 1624]
nsDocument::HandleDOMEvent  [mozilla/content/base/src/nsDocument.cpp, line 4033]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2230]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsHTMLFormElement::HandleDOMEvent  [mozilla/content/html/content/src/nsHTMLFormElement.cpp, line 708]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsGenericElement::HandleDOMEvent  [mozilla/content/base/src/nsGenericElement.cpp, line 2222]
nsGenericHTMLElement::HandleDOMEventForAnchors  [mozilla/content/html/content/src/nsGenericHTMLElement.cpp, line 1491]
nsHTMLAreaElement::HandleDOMEvent  [mozilla/content/html/content/src/nsHTMLAreaElement.cpp, line 180]
PresShell::HandleEventInternal  [mozilla/layout/base/nsPresShell.cpp, line 6423]
PresShell::HandleEvent  [mozilla/layout/base/nsPresShell.cpp, line 6259]
nsViewManager::HandleEvent  [mozilla/view/src/nsViewManager.cpp, line 2559]
nsViewManager::DispatchEvent  [mozilla/view/src/nsViewManager.cpp, line 2246]
HandleEvent  [mozilla/view/src/nsView.cpp, line 174]
nsWindow::DispatchEvent  [mozilla/widget/src/windows/nsWindow.cpp, line 1258]
nsWindow::DispatchMouseEvent  [mozilla/widget/src/windows/nsWindow.cpp, line 6028]
ChildWindow::DispatchMouseEvent  [mozilla/widget/src/windows/nsWindow.cpp, line 6279]
nsWindow::WindowProc  [mozilla/widget/src/windows/nsWindow.cpp, line 1440]
USER32.DLL + 0x3158f (0x77e4158f)
USER32.DLL + 0x31dc9 (0x77e41dc9)
USER32.DLL + 0x31e7e (0x77e41e7e)
nsAppStartup::Run  [mozilla/toolkit/components/startup/src/nsAppStartup.cpp, line 151]
main  [mozilla/browser/app/nsBrowserApp.cpp, line 61]
KERNEL32.dll + 0x28989 (0x793f8989)

Comment 15

[Alice]

I've also noticed another thing: 

When Firefox is going to crash: it refreshes sites with no reason (few times) and then it crashes. Especially when i switch tabs.

It looks like this:
1.I switch a tab,
2.The site in the tab "blinks" once or a couple of times,
3.Site dissapears,
4.Firefox crashes.

Comment 16

[Alice]

Attachment: Windows application log

This is what apears in Windows application log when firefox crashes. Hope it helps...

Comment 17

[Alice]

I got another crash...

TalkBack ID: TB23942455Z

Comment 18

[Adam Guthrie]

This is the same crash as bug 336576. It may have different steps to reproduce, but it's the same crash.

If I had to guess, it's probably being caused by an extension you have installed.

*** This bug has been marked as a duplicate of 336576 ***

Comment 19

[Alice]

As i said, it is not this bug. I made few times test:

https://bugzilla.mozilla.org/attachment.cgi?id=220762

NOTHING HAPPEND! Firefox is still alive :) after this test.

Comment 20

[Martijn Wargers (dead)]

Well, this is still very likely a duplicate of bug 336576, you should not get this crash anymore when the next security update comes out.

Comment 21

[Alice]

Ok ok. I'll let u know if there is no more bug after update. Hope it's soon....

Comment 22

[Olli Pettay [:smaug][[e-mail]]]

Marking dup of 336576. Please reopen if you still see the crash.