354956 - usbank.com - when logging onto "bill pay", the sidebar on the right overlaps crucial content in Camino (spoofing as IE fixes)

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Micah Moss]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1b2) Gecko/20060909 Camino/1.0+
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1b2) Gecko/20060909 Camino/1.0+

Bill pay is still functional, but certain services are rendered useless due to the sidebar overlapping the first few entries in bill pay history

Reproducible: Always

Steps to Reproduce:
1.go to usbank.com
2.log on to internet banking
3.click "bill pay" on the left

Actual Results:  
Produces bill pay window just like I described

Expected Results:  
moved the sidebar up or to the right (out of the way)

Comment 1

[Stuart Morgan]

Could you test this with a more recent Camino nightly and a recent Firefox nightly, and see if the behavior is the same?

Comment 2

[Chris Lawson (gone)]

And if the problem continues with recent nightlies...

Can you take a screenshot of the problem and post it here, please?

Can you also save the page as HTML Source and post that as an attachment here, too?

cl

Comment 3

[Micah Moss]

Attachment: Source Html of problem

Comment 4

[Micah Moss]

Attachment: Screenshot of bill pay

Comment 5

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Without being able to look at the stylesheets, I suspect that this bit of js is the culprit:

<script>
var detect = navigator.userAgent.toLowerCase();
if(detect.indexOf("firefox") > -1)
{
   document.write('<link rel="stylesheet" media="screen" type="text/css" href="/cw411/build/static_imp/1401/cf_win_firefox_1.css">');
}
</script>

Micah, since you posted the source, I assume that means the page works fine in Firefox 2 RC1.  If that's the case, can you try spoofing your user-agent as Firefox (either manually <http://www.caminobrowser.org/support/hiddenprefs/#SpoofUserAgent> or using something like User Agent <http://pimpmycamino.com/parts/user-agent>) and see if the page displays properly in Camino then?

Comment 6

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Can you respond to comment 5 please?

Comment 7

[Micah Moss]

(In reply to comment #6)
> Can you respond to comment 5 please?
> 

Sorry about that -

You know, I downloaded a script from "Pimp My Camino" that would allow me to change the identity of the browser (cloak it and make the site think it's IE, for example) but I had problems installing it...  Can anyone give a simple step-by-step answer on allowing Camino to do this behavior easily?  I haven't been able to test the website otherwise (recent nightly builds haven't helped...)  Thanks...

Comment 8

[Chris Lawson (gone)]

(In reply to comment #7)
> You know, I downloaded a script from "Pimp My Camino" that would allow me to
> change the identity of the browser (cloak it and make the site think it's IE,
> for example) but I had problems installing it...  Can anyone give a simple
> step-by-step answer on allowing Camino to do this behavior easily?  I haven't

Download this add-on:

http://pimpmycamino.com/parts/user-agent

Quit Camino.

Follow the instructions on the page to install it.

Launch Camino.

Go to Preferences -> User Agent and select one of the Firefox user-agent strings from the popup menu.

cl

Comment 9

[Micah Moss]

Thanks Chris - it works!  You know, I did those very steps before, and when I created the "PreferencePanes" folder, I had a space between the words, and I guess that was what ultimately fouled it up...

I was curious - the webshots and code I attached earlier - was any of that sensitive information?  Can some access my online banking from this information?  Just a mite bit concerned...  Thanks...

(In reply to comment #8)
> (In reply to comment #7)
> > You know, I downloaded a script from "Pimp My Camino" that would allow me to
> > change the identity of the browser (cloak it and make the site think it's IE,
> > for example) but I had problems installing it...  Can anyone give a simple
> > step-by-step answer on allowing Camino to do this behavior easily?  I haven't
> 
> Download this add-on:
> 
> http://pimpmycamino.com/parts/user-agent
> 
> Quit Camino.
> 
> Follow the instructions on the page to install it.
> 
> Launch Camino.
> 
> Go to Preferences -> User Agent and select one of the Firefox user-agent
> strings from the popup menu.
> 
> cl
> 

Comment 10

[Chris Lawson (gone)]

(In reply to comment #9)

> I was curious - the webshots and code I attached earlier - was any of that
> sensitive information?  Can some access my online banking from this
> information?  Just a mite bit concerned...  Thanks...

No, from looking at it, I don't see anything that would allow anyone to access your account. You did a good job of editing out the sensitive stuff without making it impossible for us to tell what the problem was.

Did spoofing your user-agent string solve the problem, or is it still broken? I wasn't sure what "It works!" meant ;)

cl

Comment 11

[Micah Moss]

(In reply to comment #10)

Nope - we're golden!  It solved the problem, thank you very much...
-Micah


> (In reply to comment #9)
> 
> > I was curious - the webshots and code I attached earlier - was any of that
> > sensitive information?  Can some access my online banking from this
> > information?  Just a mite bit concerned...  Thanks...
> 
> No, from looking at it, I don't see anything that would allow anyone to access
> your account. You did a good job of editing out the sensitive stuff without
> making it impossible for us to tell what the problem was.
> 
> Did spoofing your user-agent string solve the problem, or is it still broken? I
> wasn't sure what "It works!" meant ;)
> 
> cl
> 

Comment 12

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Er, meant to comment when doing that.

It's still not clear what the resolution here was - spoofing as Firefox makes the site appear properly?  If that's the case, it's a Tech Evangelism bug.  

In any event, this can't be "FIXED" in the Bugzilla sense because there were no code changes involved.

Sorry about all the back-and-forth on this; just trying to make sure this bug gets resolved appropriately. ;)

Comment 13

[Micah Moss]

(In reply to comment #12)

Oh yeah - sorry - the problem vanished when I installed useragent, and spoofed IE through camino...  Thanks PimpmyCamino!  The glitch still exists in Camino, but I now have a suitable workaround...  Thanks...


> Er, meant to comment when doing that.
> 
> It's still not clear what the resolution here was - spoofing as Firefox makes
> the site appear properly?  If that's the case, it's a Tech Evangelism bug.  
> 
> In any event, this can't be "FIXED" in the Bugzilla sense because there were no
> code changes involved.
> 
> Sorry about all the back-and-forth on this; just trying to make sure this bug
> gets resolved appropriately. ;)
> 

Comment 14

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Sending this to TE then.

Micah, be sure to only use spoofing when viewing this site, as spoofing, especially as IE, will break most well-designed sites out there....

Comment 15

[Micah Moss]

(In reply to comment #14)

Thanks a bunch!

> Sending this to TE then.
> 
> Micah, be sure to only use spoofing when viewing this site, as spoofing,
> especially as IE, will break most well-designed sites out there....
> 

Comment 16

[Chris Lawson (gone)]

Blocks bug 334967, since spoofing as Firefox should, in theory, also fix this, and the code is obviously sniffing for Firefox rather than Gecko.

Comment 17

[Micah Moss]

Thank you so much to Stuart, Chris, Smokey & TE - I just tested US Bank online banking with Version 1.6b4, and it works fine now WITHOUT spoofing.  Just native Camino.  Brilliant...

Comment 18

[Chris Lawson (gone)]

Presumably they've "seen the light", so to speak, although I'm not aware of any specific effort that was made to educate them (at least on the part of those of us who triaged this bug). Glad they fixed it, though.